Customer Service Property Manager

MICHEAL A. WATKINS

**** *. **** *******, ******** 60623 773-***-**** ***************@*****.***

SUMMARY

Experienced Retail Manager with proven strengths in customer service, sales and negotiations. Demonstrated skills promoting products and developing strategies to attract new customers and maintain their loyalty.

EMPLOYMENT HISTORY

Enterprise Rent-A-Car, Traffic/Driver

2013 — 2019

Chicago, Il

-Drive and deliver multiple vehicles locally or out of area at various Enterprise sites or partnering companies, organize travel route and ensure vehicle paperwork is accurate and timely, provide coverage at Northwest Enterprise locations delivering vehicles, customers, employees or vendors to appropriate destinations.

Public Storage, Property Manager

2004 — 2013

Chicago, IL

-Consistently surpassed all sales quotas and developed skills in executing a sales process that increased retail sales for the 1000 unit site. Managed, verified, balanced cash drawer and prepared daily deposits. Conducted a daily physical storage unit inspection ensuring secure, and ready to rent units, Consulted and sold merchandise appropriate for customer needs pertaining to moving, packing materials, and truck rentals. Oversaw daily operations, conducted onsite training for newly hired team members and management team.

-Awards: 2008 Property of the Year - 2009 Property of the Year – 2009 District of the Year

Wilson Leather, Assistant Manager

2002 — 2004

Chicago, IL

-Assisted with the development of 6 sales associates motivating the team to drive store sales performance. Provided a positive customer experience and presented merchandise according to company standards. Scheduled associates to ensure floor coverage and completion of daily tasks. Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory, and protected these assets from either external and internal losses. Responsible for opening and closing the store.

Recycle Paper Greetings, Print Coordinator

2000 — 2003

Chicago, IL

-Printed and coordinated in-house forms and business cards, monitor orders and delivery of office supplies, performed cleaning and maintenance of printing press, evaluated office needs by vendors, and assisted in field mailings.

TruServ Corporation, Print Coordinator 1998 — 2004

2003

Chicago, IL

-Performed day to day operations, customer inquiry and complaints. Downloaded and processed member orders, monitored computer system, and handled incoming calls.

SKILLS

Internet Explorer, Firefox, Microsoft Word, Excel, MAC/PC, Google Platforms

EDUCATION

1994 Barber License, Molar Barber College

REFERENCES AVAILABLE UPON REQUEST

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