Phlebotomist Technician Customer Service
Resume:
Jason Turner
Madisonville, TX *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Phlebotomist Technician
Pro Lab - Houston, TX
December 2010 to October 2020
• Explaining procedures to patients
Comforting patients that might be nervous about needles Taking blood pressure, pulse, and respiration readings Drawing blood
Applying bandages after blood is drawn
Sending blood, urine, or fecal samples to the lab for testing Sterilizing equipment and cleaning workspaces Updating patient medical records. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies. Followed physician orders to correctly administer therapeutic phlebotomy. Organized daily work based on collection priority. Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Centrifuged blood samples as outlined in clinical protocols. Monitored patients for reactions and verified sample quality. Used personal protective equipment correctly to protect coworkers and patients. Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Reviewed patient records for accuracy and completeness. Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Tracked collected specimens by initialing, dating and noting times of collection. Completed proper sanitation and cleaning of equipment and work areas between patients. Packaged and shipped specimens to central lab daily. Conducted venipuncture and other CT procedures.
Assembled tourniquets, needles and blood collection devices to prepare work trays. Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods. Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Assistant General Manage
Jack in the Box - Madisonville, TX
July 2007 to February 2017
Donor Floor Technician
DCI Biologicals - Bryan, TX
February 2013 to May 2015
Followed physician orders to correctly administer therapeutic phlebotomy. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Packaged and shipped specimens to central lab daily. Completed proper sanitation and cleaning of equipment and work areas between patients. Used personal protective equipment correctly to protect coworkers and patients. Stocked phlebotomy cart or carrier with appropriate supplies. Monitored patients for reactions and verified sample quality. Reviewed patient records for accuracy and completeness. Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Education
High school in Basic
Madisonville High School - Madisonville, TX
August 2003 to July 2006
Associate in Venipucture And Business Office Management South West School of Phlebotomy - Albuquerque, NM
Skills
• Patient Care (10+ years)
• Phlebotomy (10+ years)
• Venipuncture (10+ years)
• Vital Signs (10+ years)
• Medical Office Experience (10+ years)
• Laboratory Experience (10+ years)
• Hospital Experience (9 years)
• EMR Systems (6 years)
• Anatomy Knowledge (10+ years)
• Computer Skills (10+ years)
• Experience Administering Injections (7 years)
• Medical Billing (5 years)
• Medical Records (9 years)
• Medical Scheduling (10+ years)
• Triage (7 years)
• Clerical Experience (8 years)
• HIPAA (10+ years)
• Medical Terminology (10+ years)
• Insurance Verification (8 years)
• Medical Coding (4 years)
• Phone Etiquette (10+ years)
• Office Management
• ICD-10 (10+ years)
• Cerner (6 years)
• Quality Assurance (10+ years)
• Customer Service
• Communication skills
• Conversion optimization
• Store management
• Epic
• QuickBooks
• Caregiving
Certifications and Licenses
Certified Phlebotomy Technician
Assessments
Management & Leadership Skills: Impact & Influence — Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Medical Terminology — Completed
May 2020
Understanding and using medical terminology
Full results: Completed
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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