Front Desk Sales Associate

Los Angeles,CA,***** 310-***-**** *********@*****.***

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JADA DUNN

PROFESSIONAL SUMMARY

Hardworking customer satisfaction professional and ready for new challenges and career growth Eager to utilize my passion for helping others,maximize customer satisfaction, excellent communication skills, and aid in the continued success of the company.

EXPERIENCE

LEAD RETAIL SALES ASSOCIATE 05/2021 to Current

Nordstrom Rack, Long Beach

Handled all special customer requests relating to orders and provided adequate post-sales service.

Search for merchandise on computerized inventory log

Managed projects given for floor changes

Register trained to ring up customers and process returns

Maintained clean and accurate upkeep of store

Assisted team members and customers regarding stock and inventory queries.

Handled high volume of credit and cash transactions accurately and efficiently.

Customized products to meet user specifications improving customer experience.

Utilized effective upselling techniques to increase customer interest.

Provided excellent leadership skills to maintain steady and productive operations.

PERSONAL CAREGIVER 03/2021 to 04/2022

Inclusions Supported Services, Industry

Support clients in maintaining sustainable living conditions

Provided quality emotional support to clients through regular conversation and companionship.

Accompanied patients on trips into the community on a daily basis.

Promoted independence and self-esteem by allowing patients to complete specific personal tasks on their own.

Assisted patients with mobility impairments, making sure they remained comfortable.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Conducted housekeeping tasks to keep living areas looking presentable, clean and hygienic.

Monitored medications administration for patients with various conditions, and kept watchful eye for side effects.

Prepared healthy meals according to strict dietary requirements to ensure nutritional needs were met and assist patients with eating and drinking.

HOST 03/2019 to 03/2020

Benihana, Downey

Responsible for greeting customers warmly and promptly when they arrive

Maintain control of seating and wait times always by using standards set forth by management

Escort the guest to their designated table and hand out menus

To assist guest regarding food and beverage menu items in an informative and helpful way

Answered phone calls, book reservations, and resolve customers service issues

Exquisite customer interaction skills and front desk work

Preformed any duties and special projects as requested by management whether in my own department or any other department in the restaurant

Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.

Accommodated guests with special needs, including accommodations for child seats and wheelchairs.

Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

Answered phones politely and promptly, accurately recording and confirming reservations.

Set up and decorated menu marketing boards with current specials information and drink features.

Stayed on top of server availability and table turnover to make accurate decisions about seating locations.

Notified servers after seating parties in section for prompt service.

Managed closing duties, including restocking items and reconciling cash drawer.

CORE QUALIFICATIONS

Adaptability and Strong Leadership

Works well with others

Excellent Communication skills

Retail leadership

Sales-driven

Meal planning and preparing

Personal care

Medication calculation and administration

Customer complaint resolution

Effective customer communication

Advanced superior customer service skills

Warmly greeting customers

EDUCATION

Lakewood High School, Lakewood,CA

General Studies, June 2018

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