customer service representative
Dominique Buchanan
Lancaster SC, 29720
adrlel@r.postjobfree.com
about me
Customer Service Representative with over 3 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role on your company.
Education
Virginia Career Institute
Virginia Beach, VA
2009
skills
Microsoft Word
Microsoft Excel
Excellent communication skills
Problem solving
Ross distribution center - Rock hill SC
Oct. 2019 - Dec. 2021
Answer phones
Handle customer complaints
Managed customer accounts
Assisted customers via live chat
Inbound/outbound call center
Nibrol - Lancaster SC
Jan1 2016 - July 2019
Handled emails, inbound/outbound calls
Kept records of customer complaints
Assisted customer with a warm and professional attitude
Cardinal Health - Fort Mill SC
Oct. 2010 - July 2015
Managed clients’ records
Provided policy and service information
Responded to claim inquires
Handled online orders and credit card transactions