Roshawn Walker
Statesville, NC *****
**********@*****.***
I have over 20 plus years in the administrative field and I'm seeking a clerical position. I am seeking a
career in which I can utilize my skills and experience. I am also experienced in Data entry, customer
service, sales, money handling, filing, accounting, placing orders, ordering of supplies and materials,
knowledge of several computer programs, and other major clerical duties.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lowe's Home Improvement - Customer Service Associate
Lowe's Home Improvement - Wilkesboro, NC
July 2021 to Present
My position is a work from home position. My duties are to assist customers with customer service and
placing orders as well as modifying changes to orders. I am also responsible for documenting every call,
creating cases, assisting management with escalated phone calls, answering multiple phone lines, data
entry, and exceptional customer service skills. As well as the operation of several computer programs
such as word, excel, Internet, salesforce, my red vest, sterling, Genesis, and etc.
Office Manager
Hart's Flooring
May 2013 to May 2018
My duties we're customer service, sales, data entry, ordering flooring material, payroll, typing up all
cash receipts into excel for the company's accountant, creating folders manually and electronically for
all customers then filing them, cash handling, running errands such as bank deposits, use of all office
supplies and machines.
Janitorial Supervisor
Jani-King - Charlotte, NC
August 2015 to August 2017
I was the Janitorial Supervisor of a crew of six people. We cleaned the USA Charter Academy in Troutman.
We were in charge of cleaning the entire school in the evening. I also supervised the cleaning crew at the
Mooresville location. Duties consist of class rooms, bathrooms, offices, cafeteria, gym, floors, and any
other part of the school requested to be cleaned.
Front Desk Receptionist/ Auditor
Turning Point - Mooresville, NC
February 2012 to May 2014
Auditing clients files for state and Medicaid audits, scheduling appointments, data entry, answering the
phone, medical billing, medical records, other major clerical duties.
Certified Personal Care Aide
Eves Home Care - Concord, NC
January 2009 to February 2011
Companionship to the elderly assisting with all activities of daily functions such as bathing, dressing,
meal preparation, housekeeping, and transportation to and from doctors appointments or running basic
errands.
Education
High school or equivalent
Skills
• Receptionist (10+ years)
• Filing (10+ years)
• Scheduling (10+ years)
• Billing (2 years)
• Data Entry (10+ years)
• Office Management (5 years)
• Word (10+ years)
• Payroll
• Typing
• Microsoft Excel
• Microsoft Office
• Auditing
• Medical Billing
• Multi-line Phone Systems
• Senior Care
• Medical Records
• Clerical Experience
• Medical Coding
• Medical Terminology
• Home Care
• Commercial Cleaning
• Medical Office Experience
• Supervising Experience