Crew Member Shift Supervisor

AC

ALMA CAZARES

*************@*****.*** 1-630-***-**** Elgin, IL 60123

High-energy shift supervisor bringing leadership skills and industry knowledge developed over more than five years career. Proficient in conducting inspections, monitoring machinery and promoting production. Clear communicator with decisive and well-organized nature.

Customer-oriented

Labor and food cost control

Safety awareness

Cash handling ability

Client support

Staff development

Team Supervision

Multidisciplinary collaboration

Continuous improvements

Quality assurance controls

Wendy's Elgin, IL

Shift Supervisor

08/2020 - Current

Resolved customer complaints and reported issues to senior management. Completed opening and closing duties to facilitate business operations. Collaborated with team members to improve performance and implement training updates.

Patrolled work areas to inspect operations, identify concerns and implement corrective actions.

Assisted upper management with daily operations to meet standards of service and quality.

Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization. Coordinated shift-based inventory receiving, auditing and restocking. Employed security and loss prevention strategies during shift. Created fun team building activities to engage staff in up-selling to meet revenue targets.

Wendys Restraunt Elgin, IL

Key Holder

01/2016 - 08/2020

Supported and supervised store opening and closing procedures, including bank deposits and security procedures.

Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers. Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Wendys Restaurant Elgin, IL

Crew Member

08/2010 - 01/2017

Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.

Packed all fast food products in approved containers, cups and bags. Entered orders into computer system to send order details to kitchen, Summary

Skills

Experience

mentioning customers' special requests and food allergies in person. Prepared quality products while maintaining portion control and presentation within service goal times.

Drove team success by completing assigned task quickly and accurately. CBTIS 120 Mexico, MX

High School Diploma

07/2000

Certificate food safety and sanitation

Education and Training

Training education

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