Objective

A proven leader of complex, high profile programs ensuring delivery, coordination and communication across lines of business. 27+ years of experience in multiple roles of Information Technology, results driven, able to multi-task and deliver; Relates well to diverse groups of people with an ability to quickly engender trust and confidence.

Critical Competencies

Program/Project Management

Portfolio/Demand Management

Full Lifecycle Development

Client Management

Corporate Change Initiatives

Systems Integration Initiatives

Professional Achievements

Fiserv Inc, Omaha, Nebraska March 1995 - Current

Project Director, Issuing Systems Synchrony Support - Current

Responsible for managing large client initiatives from requirements thru implementation, ensuring client requirements are satisfied and project is implemented on time and within budget.

Managed team(s) of Business Analysts that manage Client Requests by representing the Client, within IT and Operations, ensuring projects implement on time and within budget.

Program Director, Issuing Systems Fiserv

Managed Integration of acquired Student Loan product with the Fiserv Issuing systems platform.

Coordinated readiness for DOE regulation examinations during integration

Stood up project management team for Education Services group

Director of Product Management, Merchant Services First Data Corporation

Responsible for the coordinated management of multiple business programs impacting operations of our Small Merchant business client Services group.

Work with business segment leads to capture business requirements for enhancements targeted to streamline and improve operations.

Responsible for coordination of business request through all lifecycle phases, monitor cost, schedule and technical performance of requests while working to ensure its overall success.

Chief of Staff, Global Enterprise Services First Data Corporation

Responsible for day to day activities for Senior Vice President of Global Enterprise Service, ensuring that all activities within the organization ran smoothly. Including managing head count expense budget & approval, drive globalization project activities, site planning/location strategy, HR agenda for direct reports, plan and drive staff meetings, develop marketing opportunities for the organization and drive continuous process improvement opportunities within the organization.

Director of Process Excellence, Business Effectiveness First Data Corporation

Responsible for performing operational effectiveness reviews of internal business organizations. Reviews included process and capacity analysis as well as recommendations for continual improvement.

Facilitated process improvement workshops for multiple business organization projects.

Performed process reviews of key business processes utilizing SIPOC and Business Process Mapping methods.

Global Portfolio Director, Business Transformation Office (BTO) First Data Corporation

Responsible for managing and prioritizing business demand against application development supply for the Five Business portfolios spanning North America, EMEA, APAC and Latin America.

Created and implemented several process improvements to the Demand Management process, including Prioritization, Release Planning, Expedited project delivery and Global Demand Governance

Hand selected as a team member to stand up Demand Management process in 2008 at First Data. Lead teams in rolling out process in three business units. Provided organizational prep and training of each segment users from the Product and Application Development Organizations.

Project Director, Prepaid Global Product Development First Data Corporation

Planned, managed, and successfully moved the Prepaid Open Loop primary and DR platforms in Wilmington, DE and Marietta, GA to next generation Datacenter in Omaha, Ne and Chandler, AZ.

Responsible for managing and implementing architecture initiatives for the Prepaid Open Loop Platform. Coordination of HW, SW, testing, minimizing outages during cutover, creating blackout plans and ensuring coordinated, communicated, successful production implementations.

Director of Programming, Enterprise Architecture Services First Data Corporation

Responsible for multiple teams of System Analysts and System Programmers supporting Enterprise Architecture database access procedures. Responsible for design, implementation and production support of applications across First Datas Credit Processing platform.

Built internal process, partnering with finance, to leverage technical resources across FDC as an intercompany consulting group used for performance improvement and development of relational database application development efforts.

Software Development Manager, Enterprise Architecture Services First Data Corporation

Responsible for team of System Programmers supporting database access procedures. Responsible for construction, implementation and production support of Data Access routines used across First Data’s Credit Processing platforms.

Software Developer, Enterprise Architecture Services First Data Corporation

Programmer on the Data Repository tool, responsible for developing database parsing routines and loading First Data's Credit platform source code.

Programmer and Analyst for Database Services group in the Enterprise Resource Management group. Responsible for designing and writing database access services routines used on the First Data's Credit Card systems.

Education

Bachelor of Science – Mathematics and Computer Science

Wayne State College, Wayne, NE

May 1991

Certifications

JAD Facilitation

Structured Analysis and Design

Database Modeling and Development

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