Resume - Brittany Fellenz

N**** County Rd DD

Withee, WI 54498

715-***-****

adrlbe@r.postjobfree.com

Brittany Fellenz

SKILLS

Upbeat and Positive Personality

Understanding Customer Needs

Customer Account Management

Customer Retention Strategies

CRM Software

Verbal and Written Communication

Calm and Professional Under Pressure

Data Entry and Maintenance

De-escalation Techniques

Order and Refund Processing

Efficient and Detail-Oriented

Upselling Products and Services

Building Customer Trust and Loyalty

Issue and Complaint Resolution

Creative Problem Solving

Customer Data Confidentiality

Multitasking and Prioritization

EXPERIENCE

Purgett Dairy - Self Employed — Dairy Farm

Management & Supervisor

July 2011 - August 2019

Answered questions from customers and discussed new products placed in dairy cases.

Checked department signage and confirmed proper pricing, making sure sale items are accurate.

Delegated tasks and gave direction to a team of 4-6 employees within the dairy department.

Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste. Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects. Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers. Thorpedo Family Restaurant — Food service

Worker

August 2019 - February 2021

Maintained clean, trash-free workspaces to maximize productivity and safety.

Greeted customers at the counter to fulfill requests and answer questions.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.

Skybridge Americas — Customer Care

Specialist

February 2021 - December 2021

Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

Defused customer concerns with exceptional conflict and problem resolution skills.

Used exceptional communication to connect with customers, assess needs and present solutions.

Verified accuracy of customer account information and updated when necessary.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Responding to customer needs through competent customer service and prompt problem-solving.

EDUCATION

Owen-Withee High School - Owen, WI

May 2012, Owen WI

Chippewa Valley Technical College - Eau Claire,

WI

Associates Degree in Nursing

September 2020 - September 2021

Nicolet Area Technical College- Rhinelander, WI

Transfer to a Bachelors in Liberal Arts

September 2021 - January 2022

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