Data Entry Customer Service
Resume:
Resume - Brittany Fellenz
N**** County Rd DD
Withee, WI 54498
***************@*******.***
Brittany Fellenz
SKILLS
Upbeat and Positive Personality
Understanding Customer Needs
Customer Account Management
Customer Retention Strategies
CRM Software
Verbal and Written Communication
Calm and Professional Under Pressure
Data Entry and Maintenance
De-escalation Techniques
Order and Refund Processing
Efficient and Detail-Oriented
Upselling Products and Services
Building Customer Trust and Loyalty
Issue and Complaint Resolution
Creative Problem Solving
Customer Data Confidentiality
Multitasking and Prioritization
EXPERIENCE
Purgett Dairy - Self Employed — Dairy Farm
Management & Supervisor
July 2011 - August 2019
Answered questions from customers and discussed new products placed in dairy cases.
Checked department signage and confirmed proper pricing, making sure sale items are accurate.
Delegated tasks and gave direction to a team of 4-6 employees within the dairy department.
Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste. Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects. Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers. Thorpedo Family Restaurant — Food service
Worker
August 2019 - February 2021
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at the counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
Skybridge Americas — Customer Care
Specialist
February 2021 - December 2021
Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Defused customer concerns with exceptional conflict and problem resolution skills.
Used exceptional communication to connect with customers, assess needs and present solutions.
Verified accuracy of customer account information and updated when necessary.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Responding to customer needs through competent customer service and prompt problem-solving.
EDUCATION
Owen-Withee High School - Owen, WI
May 2012, Owen WI
Chippewa Valley Technical College - Eau Claire,
WI
Associates Degree in Nursing
September 2020 - September 2021
Nicolet Area Technical College- Rhinelander, WI
Transfer to a Bachelors in Liberal Arts
September 2021 - January 2022
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