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Customer Service Security Officer

Hamden, CT
27 hr
July 03, 2022

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Hamden, CT L*C

203-***-**** -


Highly motivated and dedicated individual. Over 30 years experience combined in security and law enforcement. Successful career with multiple achievement awards. Driven and enthusiastic and can adapt to any environment. SKILLS

Great customer service skills

Problem solving

Bilingual: Spanish

Flexible and Adaptable


Attention to detail

Camera surveillance



Decision Making


02/2017 to 06/2022 Library security officer


Enforce the library's policies, rules, and procedures with respect to the operations, security, and safety of the library, its collections, and occupants Greet patrons upon entering and exiting library; promote friendly environment Inspect bags and briefcases for library material upon exiting patrons to determine if they contain library materials

Conduct tours of library spaces and maintain watch of areas and report issues Complete incident reports

Assist with emergency situations and evacuations

Open, secure, and close building as scheduled

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Maintained excellent attendance record, consistently arriving to work on time. Improved operations through consistent hard work and dedication. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

04/1990 to 03/2016 Deportation Officer

Homeland Security U.S. Immigration & Customs Enforcement – Hartford,, Connecticut

Investigate, identify, locate, arrest, detain, transport, prosecute, and remove those who pose a threat to national security and public safety Conduct complex investigations; gather facts and evidence Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.

Used variety of law enforcement databases such as Background Check Software and Investigation Software .

Communicated with [Spanish]-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.

Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.

Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.

Documented activities in reports and testified in court proceedings to actions. 01/2003 to 01/2009 ICE Air Operations Coordinator

Homeland Security – Hartford, Connecticut

Primary point of contact for scheduling and coordinating travel to a designated country

Interview, photograph, and fingerprint

Interpret and apply laws, court orders, regulations, policies, and procedures Partner with federal, state, and local law enforcement entities to obtain and share intelligence

Participate in fugitive and field operations programs Improved operations through consistent hard work and dedication. EDUCATION

High School diploma


05/2004 Immigration And Customs Enforcement Academy Federal Law Enforcement Training Center - Glynco Georgia 07/1992 Immigration Detention Enforcement Academy

Federal Law Enforcement Training Center - Glynco Georgia CERTIFICATIONS

CPR/1st Aid/AED certified Customer Service training CIPS certified (Certified Institutional Protection Specialist) Diversity training Firearms training CT Guard Card Emergency response Crisis communication Extensive Department of Homeland Security training LinkedIn Learning

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