Customer Service Representative

DEANNA OWENS

**** ******** *****, *********, ***** Carolina, 28210, US • 704-***-**** • ******************@*****.*** Team leader with a strong customer service background, meticulous attention to detail, and a can-do attitude. Proven performer who can increase and retain long-term customers by leveraging superior communication and relationship-building skills. Expert at providing relevant information and options for resolving problems effectively. Client-focused

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Great phone skills and multiple talents have a proven track record of increasing productivity and customer satisfaction. Consistent

Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs. Money handling abilities

Multi-line phone talent

Receiving support

Professional telephone demeanor

Computer literate

Retail merchandising experience

Goal-oriented

Strategic sales knowledge

Active listening skills

Team building expertise

People-oriented

CallSelect communication systems

MS Office Suite

Call center transactions

Quick learner

Natural leader

High School - 1987

Warren G. Harding High School - Warren, OH

Lead Customer Service Representative - July, 2021 to March, 2022 Maryland Department of Labor, Division of Unemployment Insurance - Charlotte, NC Worked with members of the customer service team to provide exceptional service throughout the company. Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Solved

Averaged 50 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information. Interacted with clients in person and over the phone to answer questions and resolve issues. Customer Service Representative - June, 2020 to May, 2021 IQor - Charlotte, NC

Provided a superior customer experience in order to build a loyal customer base. Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Professional Summary

Skills

Education

Work History

Customer Service Cashier - January, 2020 to June, 2020 Ross - Charlotte, NC

Maintained customer satisfaction by promptly and professionally handling product returns. Assisted customers in locating and selecting merchandise in any store department. Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Helped customers by answering their questions and completing their requests. Educated customers about promotions to increase sales. Kept up to date on store promotions and made sales pitches to customers. I do have a recommendation letter from the previous employment of Maryland Department of Labor Unemployment Office. Additional Information

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