Customer Service Operations Manager

Brandon D. Felton

**** **** *** ** **, Atlanta, Ga 30331 470-***-****

*****************@*****.***

Experienced customer service leader able to generate leads, connect and close sales. Known for providing unparalleled support to discerning clients. Bringing seven years of customer service experience combined with dedication to continuous improvement and personal achievement. Also, I am a dedicated sales consultant well-known for providing stirring product demonstration and convincing leads to make purchases. Reliable, quick-paced, and team-oriented.

EXPERIENCE

11/2021 – Current

GENERAL MANAGER, Dollar General Winston, Ga

Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.

11/2018 – 11/2021

OPERATIONS MANAGER/ASSISTANT STORE MANAGER, Office Depot Hiram, Ga

Achieve positive sales comp, achieve profit plan, exceed total services plan, ensures merchandising presentation guidelines are met through completion of all “Ends, Bulk, and Wings” program and planogram changes and execution of planogram excellence processes, ensured Buyback/ “Marked Out of Stock”/ Clearance execution, and responsible for Loss Prevention and Shrink Controls. Responsible for accurate and efficient processing of all merchandising standards within the store. Provided feedback on the proficiency and areas of opportunity to reduce waste and inefficiencies, and implemented process improvement plans. 10/2016 - 03/2020

ASSISTANT KITCHEN MANAGER, Blue Moon Pizza Smyrna, Ga Inventoried kitchen sections and refilled supplies, cleaned and cleared out dining areas and kitchen workspace to maintain and keep areas tidy, double-checked plated meals before sending them to dining room, and stood in for other members of the kitchen staff. SKILLS

• Merchandising

• Freight

• Planograms

• Scheduling

• Payroll

• Staffing

• PNL

• Shrink Controls

• Inventory

• Sales

• Customer Service

• Business Acumen

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