Customer Service Representative
Resume:
Amy Jackson-Moore
Coinjock, NC *****
adrl5j@r.postjobfree.com
I can do a little bit of almost anything. And what I don’t know I tend to catch on quick. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Quality Assurance Analyst
Quantum 3 Media - Remote
September 2020 to Present
Monitor and grades call. Ensure our agents are accurately for trying our company both on the sales side of the Medicare Assistant and on the transfer agent side of the Medicare Assistant Quality Assurance Analyst
DataStaff, Inc. - Remote
September 2020 to October 2021
I listen and grade calls daily and assist agents with bettering their calls to better assist the claimants. Answer agents questions and throughly go over the call that I graded with the agent if asked I allowed the agent to listen to the call as well so they could hear for themselves how they did. Customer Service Representative
DataStaff, Inc. - Elizabeth City, NC
July 2020 to September 2020
Assisted claimants with their unemployment claims
Cashier/Customer Service/Sales Associate
Circle K
July 2019 to January 2020
Handled transactions, did basic and simple math, rounded funds up to the nearest dollar. Assisted customers in a day to day basis finding what they needed throughout the store. Customer Service Representative
Food Lion - Southern Shores, NC
October 2018 to July 2019
Worked as a floating employee from cashier, to cleaning, to stocking the shelves Education
In the process of getting my Bachelor’s Degree in Criminal Justice Strayer University-Virginia
April 2019 to Present
High school or equivalent
Skills
• I’m decent with Microsoft office (word, I’m ok with excel but easy to train how to use it)
• Customer Service
• Food Service
• Crew Member
• Microsoft Office (1 year)
• Powerpoint (Less than 1 year)
• Outlook
• Quick learner
• Typing
• Basic Math
• Computer Skills
• Organizational Skills
• Time Management
• Computer Skills
• English
• Organizational Skills
• Phone Etiquette
• Time Management
• Microsoft Office (3 years)
• Communication Skills
• Communication skills (6 years)
• Windows (6 years)
• Cashiering
• Cash Handling
• Quality Assurance
• Analysis skills (1 year)
• Customer support
• Microsoft Excel
• Word processing
• Microsoft Word
• Mac OS
• AWS
• HIPAA
• Microsoft Access
• SharePoint
• iOS
• Restaurant experience
• Project management
• Operating systems
• Salesforce
• Research
• Leadership
• Scripting
• Quality management
• Telecommunication
Languages
• English - Fluent
Assessments
Advanced attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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