Scrum Master Agile Coach

HARRIET KYEI-MENSAH

Bronx,NY,*****/347-***-**** *********.**@*****.***

PROFESSIONAL SUMMARY

Resilient, passionate and goal driven Scrum Master with 5+ years of relevant agile experience. Proven ability to motivate, guide, organize and lead scrum teams across different projects and in both collocated and remote environments. My teams have repeatedly delivered high quality products to meet business definitions of done ensuring sprint goals are delivered on time, under budget and within the teams' capacity. My career transitioned from nursing where I was a servant leader to scrum master and to me the role is very similar- the only difference is the environment. CORE SKILLS

● Strategic Planning

● Attention to Detail

● Organizational Skills

● Excellent Communication

● Strong Leadership Skills

● Servant Leadership

● Agile and Waterfall Methodologies

● Agile Coach

● Interpersonal Skills

● Scrum/SAFe

PROFESSIONAL EXPERIENCE

St. Barnabas Health System, Remote Jan. 2018 – Present Senior Scrum Master

● Improve team performance by building team cohesiveness, leading by example, mentoring and motivate to facilitate team cooperation and consistent delivery.

● Effectively track team progress daily on our JIRA boards to ensure alignment, progress towards sprint goals and prevent scope creep.

● Recommended the use of pair programming when faced with the recent log4j vulnerability scare to prevent the loss of protected health private information.

● Closely work with my Product Owner to maintain a healthy, living backlog that is constantly refined and prioritized.

● Effectively organize and facilitate all scrum ceremonies by ensuring the right audience is in attendance, healthy dialogue is held, and value is obtained from each event.

● Encourage full transparency and openness in all aspects of my role and drive continuous improvement through Knowledge transfer sessions which has seen team velocity improve steadily over time.

CVS Health, RI, Remote Dec 2016 – Jan 2018

Scrum Master

● Guided 2 forming scrum teams to high performing status by working relentlessly with the organization to coach and become a champion for agile incremental delivery.

● Helped remove impediments daily by mediating between other teams, environmental architects and sometimes even management to encourage flow of work for my teams.

● Maintained Scrum artifacts: product backlog, sprint backlog and product increments.

● At the team level, I ensured my teams had a safe space within which to have their retrospectives and constantly improve upon our action items.

● Participated in project roadmap meetings where annual scope and budget is determined, and established teams' velocity is used to determine what top Features and Epics should be delivered to our end users.

● Assisted in team development and held team accountable to their commitments.

● Scheduled and facilitated all scrum events, meetings and decision-making processes to ensure my teams had all necessary information to be able to deliver value. Hudson Pointe at Riverdale for Nursing and Rehab Apr. 2014 – Dec. 2016 Registered Nurse

● Assessed and monitored residents' wellbeing and recovery process.

● Updated physicians on residents' test results and assisted in developing care plans.

● Collected lab specimens, ordered and interpreted diagnostic tests and lab results.

● Oversaw patient admission and discharge processes to coordinate related paperwork.

● Administered medication, wound care and other patient centered interventions according to professional standards as well as supervise other nursing staff. EDUCATION CERTIFICATIONS

Bachelor of Science (B.S), Nursing -Presbyterian University, Ghana Registered Professional Nurse - NY State Board of Nursing SAFE Scrum Master - Scaled Agile, Inc.

TECHNICAL COMPETENCIES

Operating Systems: Windows, Mac OS

Software: Microsoft Office Suite, Confluence, SharePoint, JIRA

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