Security Officer Customer Service
Resume:
Robert A. Rosario
Security Professional
San Jacinto, CA 92583
adrl4h@r.postjobfree.com
DCA BSIS CA GUARD CARD. 1986-Present (35 years)
** **** *** ***** ***, CPR, AED
Bilingual/Spanish: (Speak, Read, and Write fluently). Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Parking Enforcement Officer
Securtec District Patrol - San Jacinto, CA
November 2021 to Present
Accompany Street Sweeper in Company Patrol Vehicle on all routes in the City of San Jacinto, citing all vehicles that impede the Sweeper from a direct path, in which he must go around the vehicle, thus leaving the cleaning of curb and gutter areas in that section unswept. Work directly with the Code Enforcement Team of San Jacinto citing vehicles obstructing driveways and sidewalks, Commercial Trucks parked in Residential areas, unattached commercial trailers, vehicles parked less than 15 feet from Fire Hydrant, Missing/Expired Tabs, Vehicles parked in same spot for more than 72 Hours, working on motor vehicle on public roads, and be "The Eyes" of the city reporting any discrepancies directly to Code Enforcement Supervisor. Access to City Hall to pick up supplies periodically to perform my job duties, and meetings when necessary. Customer Service skills are "A Must," as occasionally some residents will confront you about a citation, and you need to know how to defuse the situation, and calmly explain to the resident the violation they are receiving, and why. San Jacinto Sherriffs Department backs me up if I run into a situation where the resident temperament has escalated, and I am concerned for my safety.
Site Supervisor/Security Officer
Signal 88 Security of Temecula - Temecula, CA
July 2019 to October 2021
Worked Event Security Concert venues at Nanchang Resort and Casino checking in guests, and making sure no contraband enters the venue. Worked at Callaway Winery as a Security Agent in tandem with the Event Director of Callaway Winery making sure Outdoor Weddings went according to plan and schedule. Accommodated Wedding Planners on any needs or requests they had as to where they wanted me stationed at, and to keep an eye on "Wedding Crashers!" I also work at a high end residential community as the Dedicated Officer on site doing foot and vehicle patrols, making sure all rules of the community are being followed, and I respond to complaints from residents about disruptive noise, strange vehicle parked in their spot, (which I Tow upon Residents request as long as they have proof the parking spot belongs to them) or other concerns Residents may have. If the disturbance can be heard as I approach the residence, I listen for loud noises, or any disruptive behavior. If I feel it has gotten out of hand, as a possible Domestic Violence, I will call Murrieta Police Department to handle it, as it is out of my scope. Supervisor/Post Commander
American-1 Airtight Security - Upland, CA
July 2016 to June 2021
Returned to American-1 Airtight Security when the Owner offered me a "Director Of Security" position at the Hemet Shopping Center, as an experienced officer with customer service skills was needed due to massive "Transient Traffic." I was supported by The Hemet Police Department "ROCS UNIT," who's sole mission was to restore the community. Two previous security companies could not keep the account, and that opened the door for us to intervene. I would treat each individual transient I spoke to with "Respect and Dignity," as I believe "Respect Breeds Respect," and the transients responded to my approach by willingly leaving the shopping center. Patrol the parking lots making sure customers, as well as employees vehicles, are secure.
Security Officer
Southwest Security - El Centro, CA
January 2016 to July 2016
Gate Security Officer for "High-End" Gated Residential Community with Golf Coarse in La Quinta, CA. Checked Residents and Tenant Stickers on windshield making sure they were up to date before allowing entry into community. Allowed Visitors in only if they were in our computer with authorization from Resident or Tenant.
Patrol Supervisor
American-1 Airtight Security - Upland, CA
May 2015 to January 2016
Patrol Supervisor for Village Walk Outdoor Shopping Center in Murrieta, CA. I worked the Graveyard Shift patrolling complete outdoor mall protecting all businesses of any possible intruders, alarms, fires, or transients loitering or sleeping on the property.
Unemployed
UI Benefits - Ontario, CA
December 2014 to May 2015
Laid off due to no troops being deployed due to "Government Freeze." Logistics Specialist
LVI Lion Logistics - Camp Pendleton, CA
November 2014 to December 2014
I was unemployed for 5 1/2 months. I was laid off from my Government job at Camp Pendleton Marine Base as a Logistical Security Professional after a month due to Troops no longer being deployed to Afghanistan. I have an active Top Secret Clearance from the Department Of Defense. LVI LION Logistics
Area A. Bldg 2234
Camp Pendleton, CA 92005
Supervisor: Andrea Negrete
TITLE: Logistics Specialist
Laid off: No troops being deployed; Government Freeze. Loss Prevention Officer
Rite-Aid Corp - San Bernardino, CA
August 2014 to November 2014
2130 E. Highland Ave.
San Bernardino, CA 92404
Supervisor: Lauren Lyle
TITLE: Loss Prevention Officer
Gave Notice: Offered A Govt. job.
Security Officer
Universal Protective Services - Riverside, CA
June 2014 to August 2014
Departed: Cut my hours drastically.
Needed full- time work to pay my
Mortgage and bills.
Security Post Commander
Airtight Security - Upland, CA
December 2012 to June 2014
46 Central Ave. Upland, CA 91786
Supervisor: Cynthia Avina
TITLE: Security Post Commander
Departed: Higher Paying Job.
Store Detective
Macy's Department Store - Montclair, CA
August 2012 to November 2012
5200 Montclair Plaza Ln.
Montclair, CA 91763
Supervisor: Debbie Monies
TITLE: Store Detective
Laid off: Trainer/Supervisor fell very ill and was hospitalized indefinitely. I Could not finish my training before the 90 day cut off. Unemployed
UI Benefits - Ontario, CA
May 2012 to August 2012
After 6 years with Staples, my
Position was eliminated due to company cutbacks. I was informed by H.R. shortly after being discharged that the company was downsizing across the board.
Asset Protection Supervisor
Staples Distrubution Center - Ontario, CA
May 2006 to April 2012
Asset Protection Supervisor and Trainer at our South East Distribution/Fulfillment Center in Ontario California. Monitored and handled all Truck traffic in/out of our facility. Check inbound trucks Bill of Lading and made sure Seal numbers matched numbers on BOL. Also checked for "Seal Integrity," making sure Seal was firmly in place, lightly tugging on seal, making sure it was not "Tampered" with. Trained new Loss Prevention Officers of all SOP'S and the proper way to check all loaded trucks coming into our facility. All empty trucks departing Center had to have trailer doors open and checked before the driver can close the trailer doors and depart Center. Monitor main employee parking lot and directing visitors to designated parking areas. I was proud to be part of a team that for 5 straight years, had a "Shrinkage Percentage" of ".04 percent" or lower. Our Fulfillment/Distribution Center was awarded a "Banner of Excellence" recognized by our North America Corporate Division. SKILLS:
I feel I am an excellent communicator with my superiors, fellow officers and customers. I am reliable, punctual, trustworthy, loyal, and most of all, a man of integrity. I am bilingual speaking, writing, and reading Spanish. I have been a Trainer, Post Commander, Field Supervisor, and Supervisory Rover to name a few. I feel I would not only be an excellent Security Officer for the company, but a great asset as I could be utilized in many different ways as the company sees fit. Thank you for you valuable time. ACHIEVEMENTS:
Employee of the Month: Staples
Employee of Month:American-1
Employee of the Year-Staples (Twice)
DOCUMENTS:
DCA Guard card-exp. 05/31/2024
Active First Aid, CPR and AED. (20 week EMT coarse at MSJC) Top Secret clearance (NCIS)
Naval Command Investigations.
Camp Pendleton, CA.
(References and Portfolio upon request.)
Education
Associate in Sociology/Social & Behavior Sciences (In Process) MSJC San Jacinto, CA - San Jacinto, CA
Skills
• Agile
• DoD Experience
• Logistics
• Security
• Writing Skills
• Intelligence Experience
• EMT Experience
• Loss Prevention
• English
• Customer Service
• Spanish
• REST
Languages
• English - Expert
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Security Guard Skills — Proficient
February 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Workplace Safety — Highly Proficient
July 2019
Following best practices to avoid accidents and injuries. Full results: Highly Proficient
Verbal Communication — Familiar
November 2019
Speaking clearly, correctly, and concisely
Full results: Familiar
Security Guard Skills — Expert
October 2020
Assessing risks, enforcing security standards, and handling complaints Full results: Expert
Work Style: Reliability — Familiar
October 2020
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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