Customer Service Representative

ALFREDO V

VITELA

PO Box ****

Combes, TX *****

**********@*****.***

Skills Summary

Bi-lingual Customer Service expertise with 30+ years of Business Management Experience

Education

Pan American University

73 College Credit Hours

Experience

Charter Communications (Spectrum)

San Antonio, Texas

Bi-lingual Sales Agent- 12/04/20- 01/14/21

Trained for 12 weeks for inside Residential Sales and did not complete

My 5 weeks of on the floor training due to an unforeseen personal situation,

which forced me to move and leave my job.

A to Z Storage, Odessa, TX

Resident Manager – 12/01/2017- 05/27/2018

As a Resident Manager, I was responsible for qualifying customers

For storage rental units, U-Haul trucks & equipment. I took applications

Took money, processed. Credit card payments, make bank deposits & monthly

Reports. I also trained new employees along with providing excellent customer service.

East Rio Hondo Water Supply Corporation, Rio Hondo, TX

Customer Service Representative – 12/19/2012- 05/27/2017

As a CSR, I was responsible for qualifying customers

For water utilities & services. I I took applications

Prepared invoices for payment, wrote water contracts, answered customer concerns & I

Resolved billing disputes. I also visited customer homes to acquire Right of Way Easements

Which were then filed at county clerks office. Also assisted other employees & managers

With trouble resolutions.

Clover House, Inc., Odessa, TX

Operations Manager– 07/05/2009- 05/27/2010

As the Operations Manager, I was responsible for over seeing

Three rehab facilities for Drug & Minor Crime offenders ready to re-enter

Society after 9-12 week program. I supervised approximately 10 house managers

Who in turn supervised the clients according to State of Texas Criminal

Justice rules. I provided detailed reports to the state concerning defaults

In our facilities when inspectors found any problems, and provided a plan

To resolve & correct the issues.

East Rio Hondo Water Supply Corporation, Rio Hondo, TX

Administrative Services Manager– 04/05/2004 -09/27/2008

As the Administrative Services Manager, I was responsible for all administrative

Functions of the Corporation, attending monthly Directors Meetings, preparing agendas,

Setting up appointments for General Manager, training, interviews of new hires as

Well as HR & Payroll functions.

References:

Bree Hendrix- A to Z Storage Owner- 210-***-****

Diana Hendrix- Partner owner A to Z Storage - 830-***-****

Amanda Ramos- East Rio Hondo Water Supply, Supervisor- 956-***-****

Brian Macmanus- East Rio Hondo Water Supply Corp., General Mansger- 956-***-****

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