Customer Service Representative

**** *********** ** ***. * Charlotte, NC ***** 704-***-****

******.*****@*****.***

Work Experience

Teletech Healthcare Solutions — Medicare &

Retirement Telesales Agent

Teletech Healthcare Solutions — Customer

Service Representative

GoHealth — Bene ts Advisor

Education

LADÉJA STARR

Licensed health insurance

agent experienced in sales

and customer service, with

hands-on experience in

sales and operations

support to offer employers a

track record of delivering on

tasks accurately, e ciently,

and quickly. Known for

providing best-in-class

customer service and

communications in a variety

of business settings.

Skills

Professional

Certi cations

8/2020 to Present, Concord, NC

Agent Role—viewed Medicare recipients’ needs to determine best solution for them; reviewed plans that UnitedHealthcare had available and presenting the best plan for caller.

Kept up with calls and enrollments/sales received through a call tracker. Coach Role—

Led team of 20+ agents to help them push and nd solutions for their health needs.

Submitted A3I forms & Sale E ciency forms for agents that were not in compliance and to keep up with their progress.

Attended Vitals meetings with UHC reps to report team’s continuous progress.

12/2019 to 8/2020, Concord, NC

Representative for United Healthcare Community and State for AZ and NY. Answer inbound calls quickly and successfully through VCC Assisted customers with their insurance questions about UnitedHealthcare & Jaxton heir current plan (Medicaid)

Used FACETS, ICUE MACESS and UTS to assist with insurance plan inquiries Protected consumer’s PHI

Exhibited compassion daily

09/2019 to 10/2019, Charlotte, NC

Advisor for Horizon Blue Cross Blue Shield of New Jersey; helped consumers choose health insurance plan that best suited their needs;sales, successfully used SMA to enter required information for insurance application; successfully use Healthcare Marketplace to submit applications Microsoft O ce skills

Pro cient with Excel, Access,

Publisher, PowerPoint and Word

Communication

Patience

Fast-Paced Environment

Insurance Producer

Accident, Sickness and Health

Medicare

45+ states

East Carolina University — un nished

Shelby High School — High School Diploma

08/2016 to 05/2017

Athletic Training major

08/2012 to 06/2016

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