Lisa Couch

**** ****** *****

Lexington, Kentucky 40504

859-***-****

EMPLOYMENT

Kroger

Beaumont Circle

Lexington, KY 40507

August 2019 – Present

Reason for leaving: Downsized during convo virus

I work as a barista in the Starbucks kiosk. I am responsible for customer service, making various drinks by memory, handling money, talking to customers if they have an unsatisfactory visit and I will try my best to make it right. My attention to detail in regards to cleanliness, knowing the rules and what is expected of me. I was responsible for training new hires, making sure stock was sufficient and working many nights alone which entailed taking care of customers while closing, cleaning and stocking the kiosk for the morning crew so they would have a noneventful opening. Crestwood Christian Academy

Lexington, Kentucky 40507

February 2019-August 2019

Reason for leaving: I was not interested In furthering my education which was a requirement. I was responsible for the 2-3 year old room. I came up with crafts, ideas and carry through of these crafts. Interacting with parents regarding day to day, love and nurturing of their children. Amazon

Bypass

Winchester, Kentucky

September 2018-February 2019

Reason for leaving: Seasonal during Christmas

I was responsible for order taking, liaison between customer and deliveries. I was also responsible for taking payments, tracking packages, and making unhappy customers happy. I was also responsible for our group going above and beyond our quota for positive customer satisfaction surveys. Toyota Motor Manufacturing

1001 Cherry Blossom Way

Georgetown, Kentucky 40324

February 1993-July 2018

502-***-****

Reason for leaving: Retired

I was hired into paint shop where my attention to detail was crucial. After 10 years I transferred to QC

(quality control) where I was responsible for tracking defects, feeding defects back to management and putting in checks internally so that future defects will no be reaching the customer. I was also responsible for setting up deliveries through the Japanese trainers and coordinators. EDUCATION

Woodford County High School

Frankfort Street

Versailles, Kentucky 40383Y

Graduated: 1987

University of Kentucky

Rose Street

Lexington, Kentucky 40505

Attended for business management and computer science. PERSONAL

I am a Christian. I have lived in Lexington for over 20 years. I have a son (27) and a daughter (22). I have 5 grandchildren and am recently divorced. I am an outgoing, honest and punctional individual. I love meeting people and I feel the customer is always right, always comes first and is the reason businesses are here so when customers are happy it makes for a repeat customer. My strengths are: I never meet a stranger, I am honest, hard-working and pride myself on my work ethic and my attendance record. What I am looking for in a job is the satisfaction of putting a smile on someone’s face and at the end of the day I’ve made someone’s smile.