Account Manager

Shane Campbell

Address: **** ****** ** #*** **, CA 90042• Contact: 206-***-**** • Email: **********@*******.***

National Account Manager

Sales Management Customer Retention Business Development

PROFESSIONAL PROFILE

Seasoned Account Manager with vast Business Administration and Management expertise. Demonstrating 25+ years’ experience in leading negotiations and managing the agency-client relationships. A certified Change Manager and articulate communicator offering broad expertise in account management, sales, inventory, productivity, customer relations, and information technology. Skilled at all levels of the sales management process including business planning and execution, sales team management and coaching, and market share increase. Innovative thought leader who leads employees across technology and business departments, and develops strategies that have successfully delivered positive impact of total cost revenue generation and profitability.

ACHIEVEMENTS

Received the Winners Circle Awards for performance and excellence, In It Together and Mavericks (All Verizon Wireless)

Spearheaded high dollar monthly sales revenues.

Developed training programs for new and existing employees on effective selling techniques, negotiations, etc.

Collaborated with Executives to determine the profitability of products and services.

CORE COMPETENCIES

Account Management Manage and Exceed Quotas Through Cold Calling and Prospecting SalesForce and Pipeline Management Sales Operations Market Strategy Sales Management Microsoft Publisher New Business Development Negotiations Process Improvement Business Development B2B Sales Customer Relationship Sales Presentation Product Distribution Social Networking Vendor Management Product Development Project Management Training & Development Customer Satisfaction Event Planning Quality Leadership Communication Relationship Management Research Outside Sales Branding Inside Sales Product Knowledge Merchandising Collaboration

Technical Skills: Microsoft Suite (Word, Excel, PowerPoint and Publisher) Google Suite SalesForce CRM

PROFESSIONAL EXPERIENCE

National Account Manager – Indirect Distribution Verizon Wireless - Los Angeles, CA Sept 2007 – Feb 2021

Increased customer retention rates through the development of string relationships with key decision makers.

Improve efficiencies and drive compliance and contract obligations including established key performance indicators.

Demonstrated excellent knowledge and understanding of client brand and products.

Spearheaded high dollar monthly sales revenues, and managed sales within big box retail and agent owned locations.

Oversaw and conducted training and progress of new and existing employees.

Propelled proper execution of sales strategies and targets and ensured KPI's were exceeded by meeting with Executives, District Managers, Managers and Sales Associates weekly.

Drove territory to be consistently recognized for top performance in its additional KPI in small business sales adds in the region, in addition to standard sales.

Coordinated my own schedule which included weekly visits to locations, remote work and extraordinary communication and relationship building skills.

EDUCATION & CERTIFICATIONS

Completed 12 credits out of 24 towards an associate's degree, Business Administration and Management, General Strayer University

High School Diploma Bethel High School - Spanaway, WA Sept 1993 – Jun 1994

Stress Management - Harvard Manage Mentor Leveraging Your Networks - Harvard Manage Mentor Change Management - Harvard Manage Mentor

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