Customer Service Data Entry
Resume:
Tammy Russell
Midlothian, VA *****
*********@*******.***
Work Experience
IT
Cognition LLC - Washington, DC
July 2021 to Present
Responsible to make sure 900+ computers are working. If they are not, call or submit on line a work order. Training Support Specialist
FITT Scientific LLC - Colonial Heights, VA
June 2019 to May 2021
Answered calls, Filing, Customer support, input grades for students, picked up diplomas, created spreadsheet for rosters.
Operations
Cubic, Inc. - Prince George County, VA
June 2011 to May 2014
Performs administrative and technical tasks. Advises on course procedures. Provides quota utilization/ enrollment information to course directors to help ensure maximum class fill rates. Created personnel files. Processed and updated RITMs personnel files. Maintained files and recordes for personnel and students. Typed a variety of materials; forms, labels, correspondence, rosters, messages, reports and memorandums.
Administrative Assistant
Logistics Technology - Hopewell, VA
June 2010 to May 2011
Performs administrative and technical tasks. Advises on course procedures. Provides quota utilization/ enrollment information to course directors to help ensure maximum class fill rates. Created personnel files. Processed and updated RITMs personnel files. Maintained files and recordes for personnel and students. Typed a variety of materials; forms, labels, correspondence, rosters, messages, reports and memorandums.
Education
High school diploma
Thomas Dale High School - Chester, VA
September 1986 to June 1990
Skills
• Phone Etiquette
• Data Entry
• Office Management
• Typing
• Clerical Experience
• Administrative Experience
• Microsoft Outlook
• Office Administration
Assessments
Customer focus & orientation — Familiar
June 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Familiar
June 2022
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Familiar
June 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Sales skills — Familiar
June 2022
Influencing and negotiating with customers
Full results: Familiar
Scheduling — Familiar
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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