Service Representative Customer
Resume:
Guadalupe Quintero
Customer Service Representative - Dish Network
El Paso, TX 79925
********@*****.***
To obtain a challenging position in your company were I can utilize my experience, skills and abilities in benefit of your business.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dish Network - El Paso, TX
January 2017 to August 2017
• Handling high volume inbound calls
• Billing
• Troubleshooting
• Upselling (Various channels and channel packages, Movies, equipment)
• Movers
Customer Service Representative
Asurion - Houston, TX
November 2014 to May 2016
• Handling inbound calls from customers regarding claims
• Claims were damaged or malfunctioning merchandise.
• Electronics (laptops, TVs, computers, tablets, cell phones) were all the claims we dealt in.
• Contracted with Sam's club and Walmart
Radiology Clerk
Las Palmas Medical Center - El Paso, TX
April 2008 to July 2014
• Greet and sign in patients
• Answer high volume incoming calls
• Reroute patients to proper department
• Schedule outpatient procedures (Biopsies, Angioplasty, Myelograms) on Meditech program
• Responsible for prompt processing of outpatient exams.
• Send out mail on a daily basis.
• Fax reports to different doctor's offices.
• Responsible for copying images of patient's exams onto CDs under PACS system.
• File, make copies, data entry.
• Follow up on patient calls on a daily basis.
• Knowledgeable of various medical terminologies.
Radiology Clerk
Southwestern General Hospital - El Paso, TX
December 2002 to August 2007
• Greet and sign patients in.
• Schedule outpatient procedures (X-Rays, CT Scans, Ultrasounds, Mammograms)
• Answer incoming calls.
• Fax various reports when needed.
• File and make copies.
• Data entry.
• Follow up on patient calls on a daily basis.
Education
Insurance Processing
Career Centers of Texas
April 2002 to December 2002
GED
Ysleta Adult Center
May 1991
Skills
• Excel (6 years)
• Microsoft Office (8 years)
• MS OFFICE (8 years)
• Self starter (Less than 1 year)
• SELF-STARTER (10+ years)
• Spanish
• Bilingual
• Customer service
Languages
• English - Fluent
Additional Information
• Proficiency with Microsoft Office Programs(Word, Excel, Power Point)
• Positive attitude.
• Team player.
• Works well under pressure in fast paced environments
• Require minimal supervision
• Extremely organized
• Self starter
• Ability to multi-task efficiently and effectively
• Bilingual (English, Spanish)
• Great customer service skills.
• Knowledgeable in medical terminologies.
Perfect Attendance
Contact this candidate