Squad Leader Customer Service
Resume:
BINH HA
*********@*****.***
LinkedIn:www.linkedin.com/in/binh-ha/
SUMMARY
Motivated and organized college graduate with a passion in computer technology. Eager to utilize my skills in all I.T environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
●Technical Support
●Information Security
●Network Operating Systems
●Hardware Configuration
●Customer Service
●Security Issues Troubleshooting
●Parts Replacement
●Maintenance and Repair Recordkeeping
EXPERIENCE
Candle Day spa
FREDERICK, MD
General Manager 1/2020 to Current
●Delivered exceptional client experiences through hands-on leadership of associates and managers.
●Built and maintained long-term customer relationships through effective account management.
●Trained technicians on duties, policies and procedures.
●Recruited, interviewed and hired qualified staff for open positions.
●Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
UNITED STATES MARINE CORPS
Camp Lejeune, NC
Infantry Forces Squad Leader 12/2015 to 12/2019
●Charged with leading, managing, training and developing up to 30 U.S Marines and foreign military members
●Conducted reviews and delivered results in meetings with supervisors; provided recommendations and changes to be implemented
●Communicated orders effectively, up and down the chain of command, while displaying high-level professionalism in stressful situations
●Enforced and complied with U.S Marines rules and regulations, while discreetly handling classified information
●Collaborated with Navy and Army personnel to instruct marines and worked collectively and cross-functionally with international military members—from Norway, Thailand, UK, Japan and Philippines.
EDUCATION AND TRAINING
Associate of Applied Science: Cybersecurity 05/2022
Frederick Community College, Frederick, MD
ADDITIONAL INFORMATION
●HONORS & AWARDS
●Marine Corps National Defense Service
●Medal Global War on Terrorism Service Medal
● Sea Service Deployment Ribbon (2)
●Navy Artic Service Ribbon Sharpshooter Rifle Qualification Badge
CERTIFICATIONS
●Comptia A+
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