Support Agent Customer Service
Resume:
Nomvuzo Mamabolo
********@*****.*** 066-***-**** 4 Coke Street, West Park, 0183 Tshwane
Profile
An Independent Information Technology graduate with over 3 years of experience in the customer service industry. A dedicated worker, willing to learn new skills and find new opportunities. Has exceptional problem solving skills, enjoys a challenge and can work well under pressure. Well-versed in numerous programming languages. Interested in the following IT positions, Technical Support, Networks, or Software Development but willing to explore other positions should any opportunities arise.
Employment History
Volunteer Activist Apr 2019 - Present
Sistagirl Foundation, Tshwane
Activist for girls rights for a Non-profit Organization. Campaigning for young girls to have free access to sanitary towels, basic hygiene facilities such as proper toilets at public schools and free them from any form of abuse and injustice. Technical Support Agent Mar 2018 - Jan 2019
WNS Global Services, Cape Town
Telkom Assurance Department Call Centre representative. Handling customer service requests and enquiries.
Always meeting the minimum customer satisfaction rate of 70% with all calls.
Working on the following systems: CLEVVA, Clarify, CBS, and Unibase.
Lead Generation Agent Jul 2016 - Jan 2018
Black Moon Investments, Cape Town
Responsible for making outbound calls ensuring a worldclass service on every interaction was provided.
Processing and following up on leads and appointment setting for external sales team.
TeleMarket Insurance for clients like; Liberty, Hollard and Clientele Funerals.
Desktop Support Technician Feb 2016 - Jun 2016
Coalition ICT, Cape Town
Provided technical assistance for the Agriculture Department under Coalition ICT for a small project.
Worked on special projects as assigned by management. Upgrading and troubleshooting soft and hardware systems for employees.
Personal details
Date of birth
April 20th, 1987
Gender
Female
Nationality
South African
linkedin.com/in/nomvuzo-
stuurman-44092550
Skills
Microsoft Office: Word,
PowerPoint, Excel, Access,
Outlook
Programming Languages:
C#, HTML, JavaScript, PHP
Languages
English
IsiXhosa
IsiZulu
Sepedi
Sales Assistant Mar 2015 - Dec 2015
Long Street Boutique, Cape Town
Boutique floor assistant consistently achieving sales targets. Arranging clothes on the display shelves, and keeping the shop clean.
Operating the cash register machine, including cashing up and completing paper work at the start and end of shift. Debt Collecting Agent Apr 2008 - Dec 2009
Anthony Richards & Associates, Cape Town
Collections agent, collecting payments on past due bills. Keeping track of assigned accounts and identifying outstanding debts; recovering outstanding payments.
Achieving daily and monthly collection goals.
Education
National Diploma in Information
Technology
Feb 2010 - Dec 2013
Damelin College, Cape Town
Majoring in Programming and Information Systems.
Gained training and successfully accomplished all modules References available upon request.
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