Customer Service Cedar Falls

CB

CHRISTIAN BERNHARDT

*.*************@*****.*** 623-***-**** Surprise, AZ 85388

Hardworking and motivated Manager with over 25 years of experience and record of success in retail & supply chain environments. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Customer Relationship Management

Inter-Department Collaboration

Sales Techniques

Good Judgment

Discount Golf Cars of AZ Sun City West,

AZ

Manager

11/2017 - Current

Collaborated with staff to maximize customer satisfaction and streamline procedures.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Greeted and encouraged feedback from customers to implement in-store operational changes.

Classic Golf Cars Sun City, AZ

Owner/Operator

07/2008 - 11/2017

Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Devised business and marketing plans and prepared monthly financial reports.

Managed sales presentations to promote product and brand benefits. Nestle Waters NA Phoenix, AZ

Team Leader, Logistics

11/1987 - 05/2008

Increased payload from 48000 lbs to 53000 lbs which was the highest in the company for 3 years straight

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. University of Northern Iowa Cedar Falls, IA

Economics

Summary

Skills

Experience

Education and Training

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