Customer Service Executive Assistant

Joyce Y. Allen

POB *** * High Point, NC ***** * 336-***-**** * **********@*****.***

PROFILE Highly motivated and broadly skilled with exemplary customer service experience. Graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support. Self-directed and team player. Projects a genuine personality of positive energy and respect.

EDUCATION High Point University, High Point, NC

B.S., Interior Design

EXPERIENCE Joyce Allen-Crawford Designs High Point, NC

Interior Designer May 2005- Present

Transform ones residential or commercial space in accordance to their needs, desires, budget and lifestyle.

Confidential Home Care Greensboro, NC

Sales and Marketing April 2019-Present

Service existing clients by responding to calls and emails as well seek new clients that can benefit from our services.

Guilford County Schools High Point, NC

Executive Assistant December 2020-July 2022

Serve as liaison between principal and staff, parents or community. Coordinate and update calendar with engagements and events. Implement, follow-up and complete assigned and self-initiated tasks. Use of Microsoft, Word and Excel. Very deliberate about completing tasks and meeting deadlines. Send special occasion cards and thank you notes to employees, students, parents and colleagues. Plan and execute special events. Dependable, loyal and consistent with positive work ethics and exceptional professional appearance.

WRLP Greensboro, NC

Event Coordinator Oct 2019-Mar 2020

Plan and execute special events from luncheons to award ceremonies. Communicate and interact with board members to plan, coordinate and confirm attendance for board meetings and events. Carryout varied assignments of executive director.

Pandora’s Manor Boutique Bed & Breakfast High Point, NC

Director of Sales Feb 2018-July 2018

Develop and follow-up on leads for potential clients to book our facility for overnight luxury accommodations and/or event space. Co-ordinate and implement event planning specifics for varied clients and events.

J.H.Adams Inn Boutique Hotel High Point, NC

Director of Corporate Sales June 2015- Feb 2018

Develop new accounts and service existing accounts for corporate overnight bookings,

meetings, and social events. Book and co-ordinate showroom and corporate

catering. Book and coordinate personal social events such as reunions, parties and fund-

raisers.

High Point Convention and Visitors Bureau High Point, NC

Visitor Center Manager June 2010-June 2015

Greet and inform our visitors with information about our city and its offerings inclusive of

general info, hotels, restaurants, parks, activities, and furniture shopping. Weekly mailings to those requesting information packets, monthly reports tracking mailings, number of visitors, calls, and events in facility. Implemented interior design program for visitors and locals. Represented visitor center at varied city and state functions.

Jeffco, Garcia Imports, & Ferguson Copeland/Guy Chaddock High Point, NC Showroom Manager June 2005- June 2009

Maintain showroom aesthetics for corporate and designer shopping with and without clients. Maintain and regulate showroom inventory. Place and follow-up on purchase

orders. Provide customer service by phone and in-person for inventory, fabric swatches and assist wholesalers w/inventory, color, finish and fabric selections.

Piedmont Airlines-US Airways Greensboro, NC/Chicago IL

Customer Service Jan 1982- May 2005

Book and service passenger reservations and baggage claims. Meet and greet inbound flights, dispatch outbound flights, co-ordinate with flight crews and ground crews for departures, arrivals and special handling of passengers and cargo. Also worked US Airways Members Only Club that supplied exclusive amenities to exclusive passengers.

LICENSE/CERTIFICATIONS

Bartender

Life Coach

AFFILIATIATES

Past - High Point Design Center/American Society of Interior Designers/Charter Member John Coltrane Jazz Festival Executive Board/High Point Museum Board/T Wingate Andrews Band Boosters/High Point Theater Executive Board, High Point Arts Council Board, Communities in Schools Board

Present - High Point Alumni Chapter Delta Sigma Theta /MLK Annual Prayer Breakfast Board/High Point Renaissance Project /Annual John Coltrane Festival

REFERENCES UPON REQUEST

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