Clerical Assistant Customer Service

MILA ZHOLNEROVICH

**** ******** **** ** **, Salem, OR 97304, 503-***-****, *********@*****.***

Goal: To obtain a challenging position that enhances my training and experience in the administrative healthcare environment

HIGHLIGHTS AND QUALIFICATIONS

● Bi-lingual capabilities in Russian and English

● Experience in Quickbooks Bookkeeping applications

● Proficient in all aspects of Medical accounts payable and accounts receivable practices

● Utilized Microsoft Word, Excel, Power Point, Outlook and web based software programs

● Knowledgeable in EOBs, insurance payers and Universal healthcare coding systems (e.g. ICD-10 HCFA)

● Completed medical terminology class

● Maintained a professional,positive and motivated attitude while adhering to strict patient confidentiality laws (HIPPA)

● Enhanced skills in Epic, Epremis, HIP, I-Heal,Visio and Vitalware medical software systems

● Working knowledge of Medicaid, commercial insurance, WorkComp and TPA insurance

EMPLOYMENT EXPERIENCE

Biller Specialist - Insurance AR Specialist Salem Hospital 2002 - 11/2021 Resolved complex claim errors prior to submission to payer, ensuring timely and accurate submission to maximize reimbursement, working with Health Information Management and Revenue Integrity department, ensuring clean claims make it to prospective payers via Epremis and HIP software. Applied coverage problem solving skills for all payers ensuring that correct, active and accurate insurance is connected to every patient. Worked denial and follow up claims in a prompt and detail oriented fashion contacting insurance companies via phone and insurance websites conducted research and kept up to date knowledge on all payers and our contractual agreements

Bookkeeper - Charter School - February- August 2021 Processed payroll through connect pay, Sent pension payments through purse, daily invoices inputted through Quickbooks. Compiled reports for board meetings and yearly audit Customer Service Liaison - Columbia Sportswear Company (since 1996-2002) -Monthly reports, assist customer service, gave work to department

Clerical Assistant-Shorty’s Nursery Inc (4-month temporary job) -Accounts rec./Payable/General Procedures

AWARDS

● Medical Office Procedures

● Attendance, Medical Computer Applications

● Medical Insurance Claims Processing

● Ancillary Care Coding

EDUCATION

● Fort Vancouver High School -General Education-1996 (Diploma)

● Portland Computer College -Training Program-1997 (Certificate)

● Clark College-Social Education -1998 (business degree studies)

● Concorde Career Institute -2002-diploma (Insurance Coding Specialist)

● Currently taking online “payroll” course –to be completed within 4 months REFERRALS

Andrea Templeton Phone - 918-***-**** ******@*********.*** Barbara Reynolds Phone - 541-***-****

Jenny Marcelo Phone#503-***-****

Zane Duval phone#503-***-**** *********@*****.***

Contact this candidate