Clerical

Theresa Malakaua

Houston, Texas

850-***-**** Cell

*********@*****.***

Objective: A team spirited and goal oriented individual seeking to utilize my skills as well as enhance my experience to contribute to your organization’s growth.

Change Healthcare

10/2021-05/2022

Patient Service Representative

Port St Lucie Florida, Remote

Scheduling patient appointments for NYU Langone Health,

creating and updating patient charts, answer 50 to 120 calls a day from patients, hospitals and doctors offices, transferring calls and emailing messages to doctors offices while adhering to script directives.

Target

05/2018-03/2020

Cashier, Order Pick-up, Guest service desk

Katy, Texas

Operated cash register for customer purchases, pulled orders for order pick-up as well as drive up customers, processed refunds, exchanges, payments, defected items, etc.

Biomat

05/2010-08/2011

Donor Screener Colorado Springs, CO

Screened potential donors utilizing hematostat and refractometer to determine hematocrit and total protein values through finger stick method. Obtained vital signs, Maintained proper donor records. Assisted in lab processing of plasma.

IBR Plasma Center 09/2008-03/2009

Lead Donor Screener Pensacola, Fl

Checked in donors for plasma donations. Completed pre-donation medical screening and donor medical history screening in accordance with established guidelines including donor checks at other centers. Completed hematocrit and total protein check through collection of blood while checking vital signs for acceptable ranges to determine if donor qualifies for plasmapheresis. Recorded donor information in donor management system and maintained files.

Kelly Services 09/2004-07/2006 Houston, Tx

Assistant

Entered and submitted weekly advisor activity reports,

expense reports and productivity reports.

Maintained Client Data Systems and files. Scheduled and organized meetings with clients sending confirmation letters, post cards, maps, questionnaires. Submitted new business and maintained new business logs daily. Ordered supplies, distributed mail, checks and securities, general office duties

Norcal Pottery Distribution 08/2000-04/2004 Pasadena, Tx

Customer Service Rep

Customer service for national accounts via phone, fax or in person. Maintained “price plans” for new customers. Processed customer invoices and claims. Other duties included order entry, memos, phones, ten key, filing, faxing.

Corporate Personnel 02/1998-08/2000

Pasadena, Tx

Office Assistant

Processed applications, payroll

Responsible for staffing and monitoring employee’s hours for existing clients. Interviewed applicants for various positions. General office duties.

Texas Dept. of Criminal Justice 05/1995-02/1998 Huntsville, Tx

Correctional Officer

Supervised and observed inmates during daily activities.

Recorded and maintained unit daily logs.

Dispatcher for other TDC units.

04/1994-05/1995

Bayshore Medical Center Pasadena, Tx

E.K.G. Technician

Performed E.K.G. and Holter Monitor procedures, maintained daily logs, receptionist and data entry duties

Hobbies: cooking, animals

References: Upon Request

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