Customer Service Front Desk

SHIREEN GEORGE-ROBINSON

Brooklyn, NY ***** 929-***-**** ***************@*****.***

OBJECTIVE

A career in animal, plant, children or marine life research in and Criminology justice fields of study.

SKILLS & ABILITIES

Experience with and love of working with animals and marine life

Self-motivated/able to work independently

Strong customer service background

Enjoy working outside

Strong organizational skills

Physically fit and able to lift 50 lbs.

EXPERIENCE

2022- current

2021-Summer

Full time college student from 2018-current

Rescuer Reader Summer Brooklyn Collage CUNY

Brooklyn, NY

Provide reading and education services to child in first to the third grades via Zoom

May - Oct. 2009

Assistant Manager, Hotel LeBlue

Brooklyn, NY

Supervised front desk and guest check-in/check-out

Managed and reconciled daily cash transactions

Managed housekeeping schedules

Problem-solved guest and reservation issues

2003 - 2009

Manager of Pool Operations, Washington Plaza Hotel

Washington, D.C.

Managed guest and food services

Customer service point of contact

Managed scheduling of lifeguards

Ensured water quality to meet state guidelines

EDUCATION

2021

John Jay College of Criminal Justice

Begin my BA degree in Criminology and minor in Arts

2021

Kingsborough Community College

A.S. in Liberal Arts

Medgar Evers College

2009

Earned GED

Washington DC Ten Thomas Circle Pools NW DC

1989 Earned my Pool Operator’s licenses and Lifeguard certificates 10y

Earned First Aid and CPR

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