Customer Service Administrative Assistant

Debra Matthews

**** ******’s Ct

Friendswood, TX 77546

Cell Phone 409-***-****

E-mail: **************@*****.***

EDUCATION

Master of Business Administration, December 2003 The University of Houston-Clear Lake

Bachelor of Arts, Psychology, May 2000

The University of Texas at Austin

Bank School Certificate, August 2006

Texas Tech University

EMPLOYMENT

Texas First Bank, 08/01-Present

Vice President-Deposit Operations Manager, 04/08-Present

Oversee management of central operation center for 23 banking center locations

Review daily, weekly, monthly journal entries

Review daily, weekly, monthly account reconciliation reports

Review weekly regulatory report

Compile monthly, quarterly board reports and financial statements

Conduct research on fraudulent activities

Review and update policies and procedures ensuring deposit operations compliance

Implement and manage teller capture product

Manage accounts payable

Review and post payroll entries for institution

Maintain Furniture & Fixtures, report to Central Appraisal District

Main contact for examiners and auditors

Compile information needed for Call Report

Escheat dormant accounts to state comptroller

Serve on Strategic Planning Committee

Serve on team to merge several charters and acquisition of banks

Serve on team for major conversion of complete core and ancillary banking products

Assistant Vice President, 10/06-04/08

Report directly to Chief Operations Officer

Served on internal audit committee

Served on strategic planning committee

Trained on all aspects of banking operations

Helped implement new programs involving bookkeeping/teller operations

Compiled monthly board reports

Posted payroll entries for institution

Escheat dormant accounts to state comptroller

Responsible for accounts payable

Conduct research on fraudulent activities

Assistant Vice President, 07/05-10/06

Opened and managed new branch location

Supervised tellers and new accounts

Interviewed, hired and trained new tellers

Assisted in preparing lending documents for branch

Customer service

Management Trainee, 02/04-07/05

Training in all aspects of banking operations

Customer service, bookkeeping, new accounts, teller corrections

Deposit and Loan unposted reports

Teller, 08/01-02/04

Assisted customers with needs and concerns, insuring satisfaction.

Handled large amounts of cash with daily balancing.

Customer service

Administrative Assistant, Resource Corporation of America, 09/00-08/01

Assisted Corporate office with various office duties

Human resources, 401(k) management, reception

Word processing, database entry, Microsoft Office, Internet research

Purchasing, filing, travel arrangements

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