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Beverage Manager Customer Service

Location:
Chennai, Tamil Nadu, India
Salary:
6000 Aed
Posted:
June 29, 2022

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Resume:

CURRUCULUM VITAE

Name : NITIN BINDRA

. Adaptability

EMPLOYEMNT HISTORY

CINTACOR ISLAND RESORT (Karwar – India)

Asst. Food & Beverage

November 2018 – Present

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

HOTEL MADHUBAN (Dehradun- India)

Restaurant Manager

May 2017 – October 2018

Hire, train, and supervise restaurant employees

Create staff schedule to ensure appropriate staffing

Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary

Take ownership of budgets and cost control methods to minimize expenses

Address customer needs, comments, and complaints

Adhere to and enforce employee compliance with health, safety, and sanitation standards

Process payroll and maintain all relevant records

Ensure all employees are working within outlined operating standards

Report on financial performance, inventory, and personnel

NITIN BINDRA

Asst.Food & Beverage Manager

CAREER GOALS

To obtain Food & Beverage Manager Position with an established company where I can further boost my career in this field

EDUCATION

Diploma in Human Resource Management from Academic College of London in 2010 with 81.6% - Grade: A

Diploma in Hotel Management from All India Council for Management Studies, India in 2005 with 80% - Grade: A

DATE OF BIRTH

19/07/1982

DRIVING LICENCE

UAE Validity till 2023

HOTEL HILTON DUBAI JUMEIRAH, (Dubai -UAE)

TEAM LEADER

December 2007 - November 2014

Scheduled and trained employees and ensured proper coverage

Supervised check or credit policies and procedures and cash handling

Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary.

Made sure that side work duties were complete and tables were properly set before, during and after opening hours

Responsible for performing other related duties as assigned

Liaise with guests regarding any complaints, take action as necessary, and report to Restaurant Manager verbally and in writing or by email or through a log book

Direct staff to various areas within the department to meet service needs

INNOVATION” at (AL Futtaim Electronics) (Dubai – UAE)

Business Development Executive

June 2016 – April 2017

Oversee the sales process to attract new clients

Work with senior team members to identify and manage risks

Maintain fruitful relationships with clients and address their needs effectively

Research and identify new market opportunities. Prepare and deliver pitches to potential investors

Foster a collaborative environment within the organization

AL FIKREE LEISURE L.L.C (Dubai -UAE)

Business Development Executive

January 2015 – May 2016

Identify potential clients in the target market and complete appropriate research on the prospective client’s business and equipment needs

Develop relationships with prospective clients, while maintaining existing client relationships

Partner with sales teams to create contract-winning proposals for current and prospective clients

Negotiate contract terms with clients and communicate terms to stakeholders

Become a subject matter expert on our business products, processes and operations, and remain up-to-date on industry news.

CONTACT

PHONE

Ph: +91-730*******

MAIL

adrkd1@r.postjobfree.com

SKILLS

Hygiene compliance

Food purchasing

Budget Management

Menu Planning

Event Planning Catering

Supplies Ordering

Restaurants Operation

Revenue Generation

Costumer’s service

Financial oversight

Motivational leader

Time Management

COMPUTER SKILLS

Ms-Word

Ms- Excel

Pos – IDS/Opera

LANGUAGE

English - Proficient

Hindi - Proficient

Punjabi - Proficient

ACHIEVEMENT

Contributed to 98% of customer satisfaction in 2021, up from 90% in 2018.

TRANING

Done 6 months I.T & D.O.T program from country Inns & Suites by CARLSON GROUP from Haridwar

REVMAX training (How to enhance Revenue Generation) Hilton Dubai Jumeirah

Done cross training in HUMAN RESOURCE (Hilton Dubai Creek)

Done cross training as Supervisor at our own outlet (Hilton Dubai Jumeirah)

Done cross training as Sales Executive in Sales & Marketing Department (Hilton Dubai Jumeirah)

Sincerely

Nitin Bindra



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