Customer Service Bar Manager

Bill Hickman

Bar Manager

Independence, MO

*********@*****.*** - 415-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Bar Manager

Castagnola's Restaurant/Bar - San Francisco, CA - April 1999 to May 2003 Bar Manager

New Pisa & Capps's Corner - San Francisco, CA - April 1993 to April 1999 6 years

Lefty O'Doul's Restaurant, San Francisco, CA

Bartender, 11 years

Perry's, San Francisco, CA

Bartender/Host, 2 years

Hoffman's Grill, San Francisco, CA

Bar Manager, 6 years

EDUCATION

Certificate in Teaching

University of Missouri Kansas City - Kansas City, MO May 2015

Bachelor of Arts in History

University of Missouri Kansas City - Kansas City, MO SKILLS

BUSINESS MANAGEMENT (Less than 1 year), CUSTOMER SERVICE (Less than 1 year), INVENTORY

(Less than 1 year), INVENTORY CONTROL (Less than 1 year), OPERATIONS (Less than 1 year), Over years exper (10+ years)

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

• Managed long term and daily operations of high volume tourist location

• Supervised team of five (5) bartenders and eight (8) wait staff

• Ability to handle multiple tasks in a fast paced, deadline driven, team environment

• Willing and able to work additional hours and schedules as required AREAS OF EXPERTISE

• Excellent Customer Service

• Scheduling

• Innovative Problem Resolution

• Training & Development

• Banquet Planning

• Sales & Profitability

• Liquor Inventory Control

• Business Management