Customer Service Sales Associate
Resume:
Andrea Cuadra
About myself..
Miami, FL *****
************@***.***
Hardworking, goal oriented, and adaptable to different work scenarios. Enjoy new tasks and tasks that require some critical thinking. Different jobs require different approaches, and always willing to learn new things so tasks could be efficiently fulfilled. Business Administration major with Associte in Arts degree. Knowledgeable with computers, filing papers, organization, and calculations. Authorized to work in the US for any employer
Work Experience
Sales Associate
Pandora Jewelry - Miami, FL
June 2019 to June 2022
I work daily shifts and have to showcase excellent customer service to achieve my sales goals monthly. I am used to working at a fast pace so that customers don’t have to wait that long and receive the best possible attention from me. I am familiar with using POS systems to complete sales.
• Consistently met or surpassed quotas of variating sales per month
• Built personal relationships with customers
• Knowledgeable about Pandora product in order to satisfy company and employee expectations
• Familiar with clienteling (personally reaching out to customers to consistently engage) and having all client paperwork organized and up to date. I have to keep track of what sales I've made and the amounts I need to reach my sales goal monthly.
• I am in charge of the visuals of the store; building and creating aesthetically pleasing pieces to showcase to customers
Cashier/Customer Service
Burger King - Miami, FL
January 2016 to May 2019
Worked at Burger King as a cashier and/or cook. These fields of work require great customer service which were showed at every shift. As a cashier, learned to maintain ability to handle cash in an effective way as well as working in a fast-paced environment. Had to adapt to the traffic of customers by hour and had to be ready to handle more than one task at once in a high-pressure environment.
• Started training as a manager
• Handled almost all tasks during shift
• Responsible for drive thru, front counter and kitchen simultaneously at times Education
BAS in Business Administration
Miami Dade College
June 2021 to Present
Associate in Business
Miami Dade College - Miami, FL
August 2018 to May 2021
High school diploma
Miami Coral Park Senior High School - Miami, FL
August 2013 to June 2017
Skills
• Customer Service (5 years)
• Food Service (3 years)
• Crew Member (5 years)
• Team Work (5 years)
• Food Preparation (3 years)
• Food Safety (3 years)
• Cashiering (3 years)
• Flexibility
• Reliability
• Direct sales (2 years)
• Problem-solving
• Kitchen Experience
• Sales (5 years)
Languages
• English - Expert
• Spanish - Expert
Certifications and Licenses
CPR & AED
December 2016 to December 2018
ServSafe Food Handler
Assessments
Customer Service Skills — Highly Proficient
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Highly Proficient
August 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Typing — Highly Proficient
August 2021
Transcribing text using a standard keyboard
Full results: Highly Proficient
General manager (hospitality) — Highly Proficient
August 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Retail customer service — Highly Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
August 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Social media — Proficient
August 2021
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Basic attention to detail — Expert
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Advanced bookkeeping — Proficient
August 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Administrative assistant/receptionist — Highly Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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