Customer Service Representative

Stephen Stepney Jr

Passionate Professional

Crest Hill, IL 60403

**********@*****.***

+1-779-***-****

Open minded leader that believes in putting patients/clients needs above all else, providing excellent quality care/services since 2014.

Authorized to work in the US for any employer

Work Experience

Financial Advisor

Lending Solutions Inc - Naperville, IL

December 2021 to March 2022

During this position, my role encompassed assisting members/customers, partnered institutions, and fellow co-workers deliver and/or provide excellent banking experience. I had the privilege to help develop market material, warm sales, member/customer education, member/customer online banking navigation, financial planning, and payment processing. Customer Service Representative

Primary Care Joliet - Joliet, IL

September 2021 to December 2021

My responsibility during this role was to provide excellent customer service to individuals seeking to set appointments to visit their physician, get plasma drawn, mammogram diagnostics/screenings, Covid-19 screenings/testing and vaccinations, and assistance with all their other healthcare needs. Prevention Coordinator

Agape Missions, NFP - Joliet, IL

February 2021 to July 2021

This position consists of aiding individuals with their COVID-19 and HIV needs. I help provide resources for those impacted by the pandemic. Also, I test persons for HIV and participate in educational seminars. Overall, a helper to a very diverse community.

Certified Nursing Assistant

Lutheran Social Services of Illinois - Homer Glen, IL November 2016 to January 2021

This job included aiding individuals with numerous disabilities such as: grooming clients, feeding clients, documenting patient intake and outputs, assisting with ADLs, aiding clients with care plans/coping skills, social outings, and taking clients to doctors appointments and help fill out health information records. Education

Nursing Assistant in Medical

Joliet Junior College - Joliet, IL

August 2015 to May 2016

High school diploma or GED

Skills

• Cna Certified

• CNA

• Home Health

• Vital Signs

• Social Work

• Home Care

• Nursing

• Caregiving

• Senior Care

• Meal Preparation

• Critical Care Experience

• Laundry

• Cleaning Experience

• Patient Care

• Medical Imaging

• Case Management

• Medical Records

• Loss Prevention

• Customer service (8 years)

• Customer support

• Typing

• Google Suite

• Technical support

• Filing

• Social media management

• Contracts

• Computer networking

• Search engines

• Sales

• Keyword research

• Windows

• Microsoft Access

• Documentation review

• Salesforce

• Administrative experience

• Business management

• Data entry

• Search Engine Optimization (SEO)

• Care plans

• WordPress

• Google Analytics

• Technical writing

• HIPAA (6 years)

• Phone etiquette

• Care plans

• Team worker

• Follow ups

• Follow up documentation

• Appointment setter

• Tracking referrals

• Health care Advocate

• Tracking food intake

• Wound care

• COVID-19 Care

• Providing resources during COVID-19

• Vaccination information

• COVID-19 Vaccination

• COVID-19 Outreach

• Transportation management

• HIV Outreach

• HIV testing

• HIV PrEP information

• Case management

• Mental health counseling

• HIV Prevention materials

• Patient monitoring

• Human resources

• Customer relationship management

• Medical office experience

• Leadership

• Medical terminology

• Front desk

• Cash handling

• Clerical experience

• Primary care

• Analysis skills

• Google Docs

• Banking

• Call center

• Driving

• Fraud

• Learning technology

• Technology

• Fraud

• Software troubleshooting

• Clinical research

• 3PL

• B2B

• B2B marketing

• Technology management

• Learning technology

• Analytics

• Financial Planning

• Digital Marketing

• Business Development

• Communication skills

• Community health center

• Technical writing

• Organizational management

• Organization

• Time & attendance systems

• Attention To Detail

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• Rapport Building

• Access To Client’s Needs and Goals

• Strategic planning

• Identify New Opportunities

• Time management

• Knowledgeable

• Resourceful

• Independent

• Honest

• Ethnical

• Integral

• Compassionate

• Empathetic

• Willingness To Learn New Things

• Punctual

• Meeting Deadlines

• Strict Metrics and Goals

• Budgeting

• Compliance management

Certifications and Licenses

CNA

CPR Certification

First Aid Certification

State Tested Nursing Assistant

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