Customer Service Representative

Karen Stump

*******@********.**.*** • 740-***-****

Mount Vernon, OH 43050

SUMMARY

Over 10 years customer service experience. Ranging from on-site call centers to remote retail customer service, as well as brick and morter stores. Handling every day customer issues up to and including escalated customer care.

EXPERIENCE

ContactUs, Inc. - Mt Vernon, OH

Customer Service Representative

April 2020 - January 2022

•Working remote, taking Inbound calls for retail client

•Placing orders on behalf of customers

•Replacing or refunding merchandise that was damaged or missing from order

Walmart #2149

Service Desk Associate

October 2009 - April 2020

•Processing refunds & exchanges for merchandise purchased in store or online

•Cashing payroll, personal and income tax checks.

•Sending & receiving money transfers

•Processing customers utility bills, credit card payments and loan payments.

EDUCATION

•Mount Vernon High School - Graduate 1976

•Major in College Prep courses

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