Customer Service Operations Manager
Resume:
INGRI ZEPEDA
**** *** **. *** ******, IA ***** · 515-***-****
*************@******.***
Seeking a full-time job with an organization where I can excel and grow within a company that offers a career-based foundation. To meet and exceed any requirements and learn every aspect of the company. EXPERIENCE
SEPTEMBER 2016 – NOVEMBER 2018
BILINGUAL CUSTOMER SERVICE ASSOCIATE, WALGREENS, DES MOINES, IA
• Inbound calls, English/Spanish.
• Unload and stock incoming shipments.
• Maintain a clean environment to allow a positive shopping experience. NOVEMBER 2018 – DECEMBER 2020
MICROSOFT, STRATUS BUIDLING SOLUTIONS, WEST DES MOINES, IA
• Performing a variety of cleaning activities.
• Ensuring all areas are cared for and remove any big items in the way.
• Adhere strictly to rules regarding safety and be aware of any company related practices. JANUARY 2021 - PRESENT
OPERATIONS MANAGER, SBS SERVICES GROUP, WEST DES MOINES, IA
• Successfully led all daily operational aspects in the commercial cleaning industry.
• Managed and evaluated workflow and productivity, making changes where necessary.
• Effectively directed and trained staff to deliver and meet the requirements. EDUCATION
GENERAL EDUCATION – DIPLOMA, NORTH HIGH SCHOOL, MAY 2018 ASSOCIATES DEGREE, DMACC, JAN 2021 - PRESENT
SKILLS
• Confident and professional speaking abilities
• Good work ethic and fast learner.
• Multitasking – Can handle many assignments.
2
REFERENCES
• Nora Hernandez
Stratus Building Solutions
• Alejandro Contreras
SBS Services Group
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