Customer Service Representative

Maria L Ramirez

Oakland, CA, ***** – 510-***-**** –

**************@*****.***

PERSONAL SUMMARY

I am an extrovert, diligent, bilingual, and loyal person. I am energetic and optimistic. I have been a costumer service representative for over 10 years of experience with assisting customers in any possible way. I continue to learn, grow, and develop every day exchange my

teamwork, communication, and customer service needs. I voluntarily participate in community leaders in a job I look forward to staying busy, to expand my learning in any field and to work alongside others.

EXPERIENCES

EL TAMARINDO (CASHIER 3050 INTERNATIONAL BLVD

OAKLAND CA 94601) 12/2021- 4/2022

Providing customers service needs by handling foods and beverage’s orders

Performed money management

Maintained great relations with existing customer and new customer service experience, which brought in the greater clientele to the restaurant

AUTOZONE (SALES PART MANAGER 3050 E 9TH ST

OAKLAND CA 94601) 11/2020 – 2/2022

Provide outstanding services and ensure customer satisfaction

Meeting goals on a day-to-day basis

Translating from Spanish to English and vice versa

Manage daily activities of the sales teams to meet sales goals

Ensure the objectives of customer orders to process in a timely manner

Answer phone calls, and emails with best etiquette

Maintaining a great relationship with existing and new costumers

Computer skills 70%wpm

Performing money management and different

computer codes with ease

UPS (PACKING AND HANDLING,8400 PARDEE DR

OAKLAND CA 94621 11/2021 – 3/2022

Strong coworkers’ relation and teamwork by securing loads of package for the driver to delivery

A lot of physical activity work due to standing, lifting, boxes, organizing, and making sure they are being

manage

Organizing files to properly trucks make sure

package are being handled and delivered correctly

Scanning and checking paperwork and get the rite boxes and sending them

EDUCATION

SOUTH SAN FRANCISCO HIGH SCHOOL

HIGH SCHOOL DIPLOMA (9/2007 – 6/2011

HIGHLIGHTS

Created and learned different methods to provide great customer service and was various times

rewarded for doing so.

Being a team player, and being recognized multiple times for a how well I am one

Volunteered in the office of community affairs and foods serving

Excellent communication skills

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