Training Instructor Customer Service

KOLAWOLE, OLAYIWOLA STEPHEN

OBJECTIVE:

To be part of a result achieving team in realising organisation goals PROFELE:

A highly motivated and professional complete as applicable. Capable of delivering at the highest level, I have first-rate organisational skills and the ability to produce a consistently high standard of work. With excellent interpersonal skills, I am an effective team player and am capable of engaging and liaising with a broad range of individuals from a variety of backgrounds. My professional experience to date has provided a wealth of specialist skills and expertise and I am committed to facing fresh challenges and to pursuing my future career goals.

CORE SKILLS

Experienced knowledge of IT Service Desk

Technical Troubleshooting abilities

Excellent customer service skills

Adequate knowledge of networking and communication (LAN, WAN etc)

Adequate knowledge of IT security tools

Adequate knowledge of Microsoft office support

Understanding of how the technical infrastructure supports the business

Strong track record of technology delivery

Good understanding of maintenance methods and processes GENERIC SKILLS

User empathy

Exceptional leadership and mentoring skills

Goal orientation

Good written and oral communication ability

Mentoring and coaching

Initiative

Action planning, Motivating, Analytical mind and strong problem-solving capabilities

Ability to lead project team in a highly dynamic environment and work under intense pressure EXPERIENCE

January 2010 till date Sovereign Technologies Limited, Lagos (Head, IT)

Provide support for high end servers at Data centre and DRC

Data/Disaster recovery

Training instructor for Cisco Career certification and courses

Provision and support for PC and Servers for users

Maintain relationship with vendors and ensure that equipment is delivered on time

Co-ordinate and participate in quarterly preventive maintenance activity in the organization

Customers’ support via telephone and e-mail

Project Lead for assorted Server based deployment

Network administration

Developing IT Strategy in Line with Company’s objectives

Directing and leading strong IT Professionals

Negotiating SLA’s Internally and Externally and ensuring needs are met and exceeded

Setting policies, procedures and standard throughout IT and ensuring they are adhered to

Keeping up-to-date with new technologies and upgrades on current systems and ensuring these are implemented accordingly

Development and implementation of new system

Maintain and Monitor Network Performance

Troubleshoot Multiprotocol Systems network

Implement Switched based Layer 3 Services, with a Network Design and Set of Requirements

Implement VLAN Based Solution Given a Network Design and Set Of Requirements

All other engineering jobs as may be assigned from time to time PROJECTS:

Supervised structured Cabling for over Eighty Branches of a Bank (Internet Banking and Cisco Phones) and Insurance Company

Supervised Server Room & Banking Hall Clean up (Rack, Repair of UPS points, Data Points etc) for over seventy Branches of a Bank

Supervised the Delivery of ASA 5516-X with Fire Power (Fire walls) and Configuration for a Pensions Company

Supervised the delivery and configuration of Adel Security Lock with Biometric for Server Room Access

Supervised take off & commissioning of other projects for the clients on behalf of the company including Pricing/Bidding

Supervised Panasonic IP Hybrid KX-NS500 PBX 48 Channels with E1 Card for a client February 2008 to December 2009 Intercontinental Bank PLC, Lagos H/O (Systems Engineer)- Senior Executive Asst.

Provide support for high end servers at Data centre and DRC

Work closely with vendors on Branch and Head office Servers for repair, upgrade and configuration

Install, configure, repair and deployment of Intel Based Servers both for branches and Head office

(Blade Servers {IBM, DELL, HP, Netapp storage device}, Rack mounted Server)

Maintain Asset register of all Head Office Servers as well as configuration changes

Provision, Support and Repair of PC and Servers for users in Head Office and Branches

Data/Disaster Recovery

Perform remote network, server and desktop management & administration according to international standards and practices;

Hardware systems building/assembling & maintenance, troubleshooting and installations of Adhoc, Flexcube on workstations and Servers.

Configuration, Maintenance and Backup of Staff email (Outlook Express) using the exchange Server

Setup, Configuration and Support of Windows 2000, 2003 and 2008 Server – Setting up of Active Directory, DNS, DHCP etc

Configuration, Maintenance and support of Black Berry for Management staff particularly email

Maintenance of Black Berry enterprise Server in conjunction with Globacom Network

Coordinate and participate in quarterly preventive maintenance activity in the bank PROJECT

Migration of Servers (IBM X3800, X206, HP Proliant Servers to IBM Blade Servers through the use of ACRONIS software)

Virtualisation on Blade servers

Conducted training for all support staff in all the branches on Branch server configuration and maintenance

May 2004 to Feb. 2008 Institute Of Chartered Accountant of Nigeria (Systems Engr. /Asst. Manager)

Network Administration (LAN & WAN)

Installation, Repairs and Maintenance of UPS, Monitors, Printers and Systems (Compaq, HP, Dell, APC etc)

Providing backup for all Institute Data from time to time

Ensure that all factors affecting IT resources availability are effectively and efficiently managed

Maintain or Improved the specialised area of IT systems provided for the staff

Ensure that maintenance upgrade are completed according to schedule and those servers

Provided where necessary training for staff to improve their Knowledge on systems faults and troubleshooting ability

Support Human Manager, Payroll Software and Sun System Applications June 2001 to April 2004 Coscharis Technologies Ltd, Lagos (Systems Engineer)

Installation, Repairs and Maintenance of UPS, Printers and Systems

To provide technical support for both staff and Customers

Network Administration

Support Navision software for sales and Inventory

All other Engineering jobs as may be assigned from time to time August 1999 to May 2001 First Class Consult, Lagos (Systems Engineer)

Training Instructor

Installation, Repairs and Maintenance of UPS, Printers and Systems

All other Engineering jobs as may be assigned from time to time August 1998 to July 1999 Government Sec. Sch. Adamawa State NYSC

Taught Mathematics and Physics

March 1994 to March 1995 UPS Nig. Ltd; Yaba, Lagos (Systems Engr. And Industrial Trainee)

Installation, Repairs and Maintenance of UPS, Industrial Stabilizers and Online Equipments EDUCATIONAL QUALIFICATION

Information Tech. Infrastructure Lib. (ITIL V3) (IT Service Management) – Certified

Cisco Certified Specialist- Enterprise Advance Infrastructure Implementation Dec 2023 Certified

Cisco Certified Specialist- Enterprise Core- Dec. 2023 Certified

Cisco Certified Network Professional Enterprise – (CCNP Enterprise) Dec. 2023 Certified

Implementing Cisco IP Routing (CCNP)- Retired Certified

Implementing Cisco IP Switched Networks (CCNP) – Retired Certified

Troubleshooting And Maintaining Cisco IP Networks (CCNP)- Retired Certified

Cisco Certified Network Associate (CCNA)- Certified

Microsoft Certified Professional (MCP) - Certified

IPV6 Forum Certified Engineer (GOLD) Certified

Project Management Professional (PMP)- In view

Post Graduate Diploma in Theology (PGD) 2011 to 2012

Apapa Methodist School, Apapa, Lagos (First School Leaving Certificate) 1978 to 1984

Apapa High School, Apapa, Lagos (WASC) 1984 to 1989

Training at Aptech as below (Distinction) Jan. 2004 to April 05

Certificate in Computer Maintenance (Upper Credit) May -June2001

Yaba College of Tech, Electronics Engineering HND (Lower Credit) 1995 to 1998

Lagos State Polytechnic Elect/Elect Engr. ND (Upper Credit) 1991 to 1993 PROFESSIONAL TRAINING

V-SAT, VOIP And VPN Training April 2006

Red Heart Certified Engineer (RHCE) Training on System/ Network admin Nov. 2005

Cisco Certified Network Associate (CCNA) March 2005

Microsoft Certified Systems Engineering(MCSE) - APTECH Jan. 2004 to April 05

Microsoft Certified Database Administrator (MCDBA) “ “

Certificate in Computer Maintenance, Systems Assembling and Repairs May to June 2001

Building Scalable Cisco Internetwork (Training) May 2007 PERSONAL DATA

Sex: Male

Date/Place of Birth: 25th January 1972/Lagos

Marital Status: Married

State of Origin Ogun, Nigeria

Permanent Address: 15, Old Yaba Road, Adekunle, Yaba, Lagos.

Intending Address (Effective Sept. 2022): Nova scotia, Halifax

UCI: 11-2560-1080

Resident Status: Permanent Resident

Religion: Christianity

Email: ********@*****.***,

*************@*****.***

Telephone: 080******** & 080********

HONOUR

Best student of the Department of Electrical Engineering, Lagos State Polytechnic, Ikorodu, Lagos.

(1991 to 1993 Session)

HOBBIES

Reading, Football and Football/Sport Analysis

REFERENCES

Engr. O. O. Olubajo

Former Chief Lecturer in Electrical Engineering Dept. Lagos State Polytechnic, Ikorodu, Lagos, Nigeria

Engr. M.O. Olowokere (CMEV)

Formerly with Nigerian Ports Authority

Dockyard Dept., Apapa

P.O.BOX 3149, Yaba, Lagos, Nigeria

Pastor (Barrister) Emmanuel Adesina

203, Igbosere Road,

Opposite Lagos State High Court

Contact this candidate