Customer Service Representative

Tresa Harbin

**** ******** **. ********, **** ***19 810-***-**** ***************@*****.***

Performance Summary

• Thirty Two Years Customer Service Experience

• Balance Accounts

• Multi-Tasking

• Employee Training

• Scheduling

Professional Experience

Bobb Automotive Columbus, Ohio March 2018 – Present – Customer Service Representative

• Build Customer relations

• Followed Detailed Script

• Establish a Plan for Car Purchase

• Sold Appointments

• Goal: 300 + Calls Per Day

• Entered Data Across Two Systems

• Familiar with CRM System

• Various Office Duties

PNC Bank Grandview, Ohio June 2016 – March 2018 – Bank Teller

• Cash Drawer Balance

• Customer Confidentiality

• Record-Keeping and Documentation

• Accounting, Accounts Payable, Accounts Receivable

• Deposits, Loans, Transfers, Money Orders, Withdraws The Home Depot Hilliard, Ohio June 2014 – June 2016 – Head Cashier

• Customer Support

• Time Management

• Handling and Managing Computer Hardware

• Money Handling and Balancing

• Reports

• Training and Associate Coach for all Cashiers

• Meeting Goals and Expectations

• Operating Office Equipment

• Organizational Skills

The Home Depot Flint, Michigan June 2011 – June 2014 – Cashier

• Customer Service

• Credit Applications

• Product Knowledge

• Processing Returns

Tresa Harbin

8473 Conbrook Ct. Galloway, Ohio 43119 810-***-**** ***************@*****.*** Education

Central High School-Flint, Michigan

Diploma in General Studies 1993

Certificate of Graduation – Early Child Care and Development 1993

Graduate with Honors – 3.8 G.P.A.

Significant Qualifications

Works Well Without Supervision

Ability to Prioritize and Remain Focused on the Essence of an Issue

Excellent with Customer Support Services

Skilled at Learning New Concepts Quickly Under Pressure

Myers-Briggs Personality Type Profile: ISFP – Introverted Feeling with Extroverted Sensing

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