Data Entry Csr
Resume:
Jessica Brandenburg
Cincinnati, OH *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR Team Lead
American Health Associates - Cincinnati, OH
February 2007 to Present
1. Accession samples
2. Data Entry
3. Called nursing homes and doctors offices to report critical lab results 4. Called nursing homes to report any issues with samples that we received 5. Took care of all home bound patients orders. I schedule and communicate with the doctors and patients regarding lab orders
6. I take care of hospital pending lists where I make sure we have all of the results in the system 7. I courier when needed to other locations
8. I am the lead over the call center. If anyone has questions or needs any help they come to me. I cover for supervisors when they take off work
9. I help train new employees
Customer Service Coordinator
Tjmaxx - Cincinnati, OH
August 2000 to February 2007
1. I was the trainer
2. I ran the front line and dealt with any issues
3. I approved returns
4. I all did the cash office in the morning
Education
Business
Northern Kentucky University - Alexandria, KY
August 2000
Some college
Skills
• Customer Care (10+ years)
• CSR (10+ years)
• Call Center (10+ years)
• Customer Service (10+ years)
• Courier (10+ years)
• Medical Scheduling (7 years)
• Administrative Experience (10+ years)
• HIPAA
• Medical Terminology
• Laboratory Experience
• Leadership
• Employee Orientation
• Microsoft Outlook
• Driving
• Clerical Experience
• Data Entry
• Research
• Office Management
• Microsoft Office
• Management
• Medical Billing
• Supervising Experience
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