Jessica Brandenburg

Cincinnati, OH *****

adrjzp@r.postjobfree.com

+1-513-***-****

Authorized to work in the US for any employer

Work Experience

CSR Team Lead

American Health Associates - Cincinnati, OH

February 2007 to Present

1. Accession samples

2. Data Entry

3. Called nursing homes and doctors offices to report critical lab results 4. Called nursing homes to report any issues with samples that we received 5. Took care of all home bound patients orders. I schedule and communicate with the doctors and patients regarding lab orders

6. I take care of hospital pending lists where I make sure we have all of the results in the system 7. I courier when needed to other locations

8. I am the lead over the call center. If anyone has questions or needs any help they come to me. I cover for supervisors when they take off work

9. I help train new employees

Customer Service Coordinator

Tjmaxx - Cincinnati, OH

August 2000 to February 2007

1. I was the trainer

2. I ran the front line and dealt with any issues

3. I approved returns

4. I all did the cash office in the morning

Education

Business

Northern Kentucky University - Alexandria, KY

August 2000

Some college

Skills

• Customer Care (10+ years)

• CSR (10+ years)

• Call Center (10+ years)

• Customer Service (10+ years)

• Courier (10+ years)

• Medical Scheduling (7 years)

• Administrative Experience (10+ years)

• HIPAA

• Medical Terminology

• Laboratory Experience

• Leadership

• Employee Orientation

• Microsoft Outlook

• Driving

• Clerical Experience

• Data Entry

• Research

• Office Management

• Microsoft Office

• Management

• Medical Billing

• Supervising Experience

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