Customer Service Billing Specialist

Mඈඋඋ ൾൺඇ Bൾඅඅ

Fort Worth, TX *****

682-***-**** - ************@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Customer- oriented professional offering over 10 years of telephone, face to face customer service. Experience with Retail Management, Tech Support Troubleshooting and the Banking Institution. Knowledgeable in major customer service software, handling customer complaints and maintaining a positive and friendly disposition. Hoping to use an abundance of experience to attain employment in a customer service role.

S අඅඌ

Handling high call volume work

environment

Time Management

Building Rapport

Problem Solving

Verbal and Written Communication

Skills

Detail Oriented

Retail Management

Troubleshooting

Wඈඋ H ඌඍඈඋඒ

01/2020 to 08/2020 CCB Consultant

Chase Auto Finance – Fort Worth, TX

Established auto collection, repossession plus recovery strategies. Verifying accuracy, adherence to company policies. Provided timely, accurate information to third party or customer for shipping. Perfecting 100+ Titles daily

Mailed perfected auto titles to third party or customer. Verify if fees for titling were paid or owed.

06/2018 to 01/2020 Billing Specialist

Charter Communnications – Irving, TX

Provided expert support with troubleshooting billing issues, handling complex customer billing inquiries as well as payments.

Managed 90+ calls daily with customer questions, concerns or escalations in timely, thorough and efficient manner.

Comply with all company policies/procedures practices. Communicate with Supervisor to ensure efficient operations to increase customer satisfaction.

11/2016 to 06/2018 Assistant Store Manager

Family Dollar Stores Inc – Fort Worth, TX

Supervised, trained and develop 20 store associates on Family Dollar operating practices and procedures.

Assisted in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts. Resolved customer questions and concerns

Eൽඎർൺඍ ඈඇ

05/2009 High School Diploma

Flint Central HIgh School - Flint, MI

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