Monitor Technician Customer Service

JENNIELYN TAN

*** ****** **. #** ****** Grande, CA 93420 C: 805-***-**** *******@*****.***

Professional Summary:

I've been an experienced monitor technician since 2014 and a certified nurse assistant since 2006. My expertise is in the Telemetry and Medical Surgical Unit. I’m currently working as a travel cardiac monitor technician in Franciscan Education Support Center, a remote virtual telemetry unit, in Tacoma, WA since August of 2021 - present. I monitor, measure, and interpret heart rhythms and SPO2. Proper documentation on EPIC and telemetry log form. I make sure all telemetry leads, battery, and SPO2 are connected properly to the patient. Report to RN for any change in patients heart rate, rhythm, and ectopic. I’m also currently working at French Regional Medical Center in San Luis Obispo county as a monitor technician/unit secretary/CNA since 2014 .My job includes a lot of multitasking at the desk as I watch heart monitors, answer and transfer phone calls, greet and help guests, and take orders from co-workers. I do traffic control, making sure patients are getting admitted, transferred, and discharged on a proper time manner.

I've worked in Labor and Delivery unit at Sierra Vista Regional Medical Center as a ward clerk for 2 years. I made sure patients’ documents are ready before they come in for their appointments. Assembled charts for admissions and discharges and as well keeping track of all the patients who goes in and out the unit. Answer, transfer calls, and also schedule surgeries or any other appointments the patient needed.

I worked at Marian Regional Medical Center in Coronary Care Unit as a unit clerk/nurse assistant/monitor observer (UC/NA/MO) for 2 years (2014-2016). Performed general receptionist and clerical duties in order to facilitate efficient functioning of the nursing. Under the supervision of the RN, I provide routine nursing care in accordance with the policies and procedures of the nursing department. Report to RN for any change in patients heart rate, rhythm, and ectopic. 1

I worked for San Joaquin Community Hospital for 8 years in Telemetry floor unit in (2006- 2014). I checked vital signs, provided customer service, made sure patients were safe at night, helped with ADL, grooming, feeding, and ambulation. As a CNA, I assist in patient care throughout nursing areas and is responsible for the safe transport of patients via wheelchair or stretcher, dispatch services and appropriate documentation of services. I also had an opportunity to be trained as a monitor technician. I’m responsible for printing and measuring rhythm strips and correct documentations on the computer. Report to RN for any change in patients’ heart rate, rhythm, and ectopics. Certifications:

2014-present: Advanced EKG through Marian Regional Medical Center

2014-present: Intermediate EKG Marian Regional Medical Center

2014-present: Basic Life Support (BLS) Certification

2013-present: Basic Arrhythmia certified through San Joaquin Community Hospital

2009- Licensed Vocational Nurse. Graduated at Bakersfield College

2006-present: Certified Nurse Assistant

Skill Highlights:

Answer and transfer telephone calls

Assemble chart for admission and discharge

Provide assistance to RN and other staff employees

Provide a safe environment for the staff and patients

Check Vital signs

Collect specimens (urine, sputum, stool)

Soap-sud enema care, emptying colostomy bag, foley catheter bag, JP Pratt, etc

Help patients with ADL

Customer service

Report to RN when patient's condition changes

Ability to effectively communicate orally and in written format 2

Acute care experienced

Basic computer knowledge

Interpret dysrhythmia

Demonstrate knowledge through testing of EKG rhythms.

Print and monitor heart rhythms

Professional Experience:

Cardiac Monitor Technician - Remote Virtual Telemetry Unit Franciscan Education Support Center - Tacoma, WA

Full time from 6AM-630PM

August 2021-present

Monitor Technician/Unit Secretary/CNA

French Regional Medical Center - San Luis Obispo, CA Full Time then casual (with travel job) from 6AM-630PM April 2016- present

Ward Clerk

Sierra Vista Regional Medical Center - San Luis Obispo, CA Part Time weekends from 7AM-730PM

Jan. 2015 – Sept. 2017

Unit Clerk/Certified Nurse Assistant /Monitor Observer (UC/NA/MO) Marian Regional Medical Center – Santa Maria, CA

Full time from 11PM-730AM. Night shift.

Apr. 2014-April 2016

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Unit Clerk OB

Apr. 2014-April 2016

Certified Nurse Assistant/Monitor Technician

San Joaquin Community Hospital - Bakersfield, CA

Full Time from 7PM-730AM, Night Shift

Float to other floors like Med/Surg, Surgical Unit, ICU, ER Nov. 2006 - Apr 2014

Education and Training:

Certificate, Licensed Vocational Nurse

Bakersfield College - Bakersfield, CA

2009

Certificate, Certified Nursing Assistant

Bakersfield College - Bakersfield, CA

2006

Hobbies:

Physically active doing strength conditioning training at Headstrong Fit in San Luis Obispo, hiking, and I love walking my dog to the beach.

Summary:

As a monitor technician and a unit secretary, I do a lot of multi-tasking. I make sure that I’m monitoring patients’ heart rhythms and still being aware of my surroundings listening to every command from my co-workers and also answering and transferring calls to their designated location all at the same time. I will be a good addition to your team . I’m very friendly, always has smile on my face, I have good customer service, and I get along with other people. I have a positive attitude and can brighten someone’s day.

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