Remote Customer Service Representative
Resume:
Lori A. Bertolotti
****.**********@*******.***
Career Profile
Over 20 years of providing excellent customer service in various sales and service positions. Able to communicate clearly and concisely to a diverse client base. A team player who is willing to take a leadership role when necessary. Able to interact with all level of management. Good written communication skills. Proficient in most Microsoft applications. Technology savvy able to learn new program/application quickly.
Experience
Legend Valve May 2014 to Present
Auburn Hills, Michigan 48326
Customer Service Representative
Provide excellent customer service vis phone and email
Trained and mentored new and existing representatives
Comerica Bank October 2002 to April 2013
Auburn Hills, Michigan 48326
Financial Sales /On-Line Banking Representative
Assist management with introducing new products to the team
Consistently meet and or exceed sales goals
Trained and mentored over 200 new representatives
Five Recognized Outstanding Achievement Reward (ROAR) over the last 11 years
Comerica Bank August 2000 to October 2002
Financial Specialist
Handle large amount of cash and balance cash drawer at the end of the day
Provide excellent customer service
Recommend banking services and products to new and established customers
Team leader for sales contests and sharing best practices
Children World September 1998 to August 2000
Teacher
Lead teacher in one year old room. Responsible for 6 to 8 children
Assigned tasks to other teachers and aides
In charge of the School Age Program. Planned summer activities arranged transportation and staffing
Chauffeur license, able to drive up to 15 children on field trips
Tumblebus June 1995 to September 1998
Macomb, Michigan 48044
Driver/Activity Director
Education
Attending Macomb Community College
Clinton Township, Michigan
Sophomservore Level
Major: Human Resources Management
Community Involvement
Lions Club – Richmond, Michigan Michigan Humane Society Walk
Breakfast with Santa 2009 -2012
Good Ole Days
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