Customer Service Representative
Resume:
Stacey V. Gauff
Detroit, MI *****
********@*****.***
OBJECTIVE
Customer service representative position that will fully utilize my Skills and abilities, in addition to my potential for management, of a busy call center environment.
SUMMARY OF QUALIFICATIONS
Experienced in management and quality control. Certified as a trainer-training new hires on procedures for assisting customers to uphold proper phone etiquette, strong program knowledge, and accuracy in documents. Quality and assurance leader overseeing daily operations. Problem solving skills showcased through significant leadership roles.
EXPERIENCE
Premier Business-visual technology co.
June 2019- April 2020
Inside sale representative Business Development Team
Business to business sales for perspective new customers, while also contacting existing customers about
New products, and upcoming maintenance needs.
Consistently meeting new product sales, goals and meeting changing customer service needs.
Loss Draft Associate-Proctor Financial
November 2014 – November 2018
Handling inbound and outbound calls while processing home insurance claims for Flagstar bank.
Setting up new claims in the claim module for the processing of their home insurance claims checks, ordering of inspections for completed repairs.
Exceeding all quality standards set forth by Flag star bank, while training new hires in the processing of all documents, and customer service needs.
Team lead-Customer Service Rep.
March 2010 – November 2014
Dialogue Marketing, Troy, MI
Team lead of quicken loans program assisting customers with connecting to the proper mortgage professional to assist them with refinance options. While helping to manage the day to day operations of a busy call center environment. Receiving incoming calls from Bank of America Customers pertaining to Government Loan Modifications. Assisting them with questions that they may have about filling out documents pertaining to the loan modifications. Checking the status of the loans, also advising them on ways of flowing through the modification process. And connecting them with the proper party within Bank of America, that handles specific issues (payments, advocacy, home retention)
EDUCATION & TRAINING
Certificate, Computer Technology, Control Data Institute, MI, 1 year(s)
Diploma, College Prep, Lasher High, MI, 3 year(s)
CERTIFICATES & LICENSES
Certified Trainer, Dialogue Marketing, MI
FDCPA Compliance certificate, Dialogue Marketing, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Honorable Discharge U S Navy...I received an employee recognition award while employed at E.I. DuPont. For my commitment, and sacrifice of personal time, as well as a spray procedure implementation for the Honda (automobile) Marysville assembly plant.
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