Customer Service
Resume:
Naundee Johnson
Richardson, TX *****
*************@*****.***
Health science college graduate seeking to advance my career in the health field. Experience gained through an internship in physical therapy. Also, extensive non-medical related customer service experience as a server and hostess. Focused on and dedicated to positive guest experiences and customer service.
Authorized to work in the US for any employer
Work Experience
Case Investigator
AM Trace - Remote
December 2021 to Present
An effective CI who has a primary focus to help combat and prevent the spread of Covid-19 through timely identification of cases and contacts. Develops trust and rapport while maintaining a professional relationship.Assesses the individual’s medical condition, gathers information for continued monitoring and support, connects the individual to important services and resources, and obtains names as well as information of others who may have been exposed to the disease. Server
Pappadeaux Seafood Kitchen - Dallas, TX
June 2017 to Present
Server who delivers exceptional service in a fine dining establishment. Is knowledgeable of every ingredient used in each of the Cajun specialties and cocktails offered in the restaurant. Delivers exceptional wine and dessert presentations. Provides recommendations. Serves food and beverages in a well-timed and efficient manner. Anticipates and fulfills guests' needs and requests. Utilizes excellent time management skills and consolidates tasks. Ensures an elegant and enjoyable experience for guests. Is entrusted with important clients and large groups. Takes additional steps of service for special occasions. Acquires loyal customers and receives recognition. Hostess
The Province Restaurant - Phoenix, AZ
November 2013 to Present
Greeter whose main focus is to provide hospitality to guests upon arrival and departure of the restaurant. Welcomes all guests with a warming smile. Acknowledges familiar faces, frequent guests, and VIP guests by using name recognition. Determines the occasion in terms of whether guests are there with family and for relaxation or for business and have a limited time frame. Relays important information to servers and server assistants such as time constraints and special occasions. Takes and confirms reservations in addition to transferring callers to other desired departments. Cross-trained and thus, able to lend a helping hand wherever needed in order to assist food and beverage team and to ensure quality guest experience. Finally, provides a friendly farewell and encourages guests to return. Internship
Spooner Physical Therapy - Phoenix, AZ
August 2018 to November 2018
Completed 135 hours of observation. Intern who worked alongside licensed physical therapists and their technicians. Observed initial and final evaluations of patients. Became knowledgeable of different therapeutic treatments and exercises. Became familiar with and followed the general plan of care of patient experience from start to finish. Guided patients through exercises with proper cuing ensuring safety. Focused on building and maintaining trust with patients. Maintained cleanliness of gym equipment and ensured constant clinical presentation.
Server
Red Lobster - Phoenix, AZ
February 2013 to July 2017
Server who delivered exceptional, friendly, and fast service all the while anticipating and addressing guests' needs and happily fulfilling requests. Maintained knowledge of current menu items, ingredients, and preparation methods. Answered questions pertaining to menu selections and made recommendations. Suggested additional items to customers to increase restaurant sales. Accurately recorded orders. Promptly served all beverages and food courses to guests and regularly checked back with guests to ensure satisfaction. Took additional steps of service for special occasions. Most importantly, ensured that all guests would return for other special occasions or simply for just a dinner night out.
Hostess
Red Lobster - Alton, IL
July 2011 to February 2013
Hostess who welcomed and acknowledged all guests in a friendly, service-oriented manner. Greeted guests and communicated about wait time if on a wait. Maintained an accurate wait list. Ensured prompt and accurate seating and service of all guests. Guided guests through the dining room and provided assistance if needed. Politely answered phones and recorded and confirmed reservations. Opened doors for guests upon arrival and when leaving. Thanked customers and encouraged all guests to return soon. Education
Bachelor of Science in Health Science
Arizona State University - Phoenix, AZ
2018
Associate of Science in Animal Science
Clark Community College - Godfrey, IL
2012
High School Diploma
Alton High School - Alton, IL
2011
Skills
• Sales
• Typing
• Microsoft Word
• Laboratory experience
• Physical education
• Anatomy knowledge
• HIPAA
• Patient care
• Physiology knowledge
• Organizational skills
• Customer service
• Host/hostess experience
• Medical terminology
• Time management
• Restaurant experience
• Kitchen experience
• Serving
Certifications and Licenses
food handler certificate
August 2024
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