Customer service
Resume:
Jessica Boyd
Remote Customer Service
*************@*****.***
*** ***** ***** ********, **, 29625
FORREST COLLEGE
Anderson, SC
Associates in Business Management
Accounting and Information Systems (Jun
2002)
EDUCATION
Extensive experience in customer service
Extensive experience in conflict
resolution
Polite, courteous and patient with
everyone
ADDITIONAL SKILLS
Adaptable professional with 20 years of experience and a proven knowledge of conflict resolution, customer loyalty, and customer satisfaction. Aiming to leverage my skills to successfully fill the Remote Customer Service role at your company.
CAREER OBJECTIVE
MANAGER IN TRAINING
Sally Beauty, Anderson, SC / Jan 2010 - Sep 2010
CALL CENTER ASSOCIATE
The Home Depot, Anderson, SC / Aug 2006 - Aug 2007 PHOTO SPECIALIST
Walgreens, Anderson, SC / Oct 2005 - Aug 2006
CUSTOMER SERVICE MANAGER
Walmart, Anderson, SC / Sep 2002 - Oct 2005
EXPERIENCE
All managerial duties such as daily paper work and bank deposits, supervising employees as well as interviewing and hiring associates
•
All aspects of operating a cash register including customer returns
•
Ordering products for the store to sell and stocking the products when they arrive
•
Cleaning, sweeping, mopping, dusting and keeping the store safe for customers and employees
•
Answered all incoming calls and transferred them to the appropriate department
•
Put together quotes for customers pertaining to the project that they were doing
•
Explaining warranty and extended warranty choices to customers
•
Walked customers through the process of applying for a Home Depot credit cart
•
Took meticulous notes on all aspects of my job, especially the resolutions to customer complaints
•
• Processed film from negatives and digital media
• All aspects of operating a cash register including returns Weekly changing of chemicals used in the processing of photos
•
• Cleaning, sweeping, mopping and dusting of the photo lab
• First and foremost outstanding customer service
Supervising teams of cashiers and supporting them in getting there job done in the fastest customer friendly sort of way
•
• Making weekly schedules for cashiers and cart men
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