PAUL N.TSE

Scrum Master

702-***-**** adrjnw@r.postjobfree.com

Professional Summary

Certified (PSM I, SAFe 5.0, SASM) and project manager with over six years of experience offering a proven track record of delivering software projects with high performing teams. I have experience working with multiple teams (distributed and co-located) Agile teams in healthcare, finance, cloud, and logistics projects. I am a skilled servant leader with excellent communication, critical thinking and in-depth technical analysis skills which helps me work well in a multi-tasking team environment. While overseeing limited resources in conjunction with balancing: cost, delivery, quality, risks, and scope. Demonstrated knack for effective communication, problem solving and helping individual team members (collocated, distributed, and offshore) tap into hidden and/or undeveloped talents and abilities

Skills

Software Development Lifecycle

Scrum

Kanban

Agile methodology

Planning and implementation

Bug tracking

Business Analysis

Project management

User Interface

Life Insurance

Service Now

Meeting Facilitation

Excellent problem-solving abilities

Wealth and asset management

Workflow analysis

Release Planning/QA tools

Microsoft Project

JIRA

RALLY

SAFe

TFS

Microsoft Office: Excel, Word, Visio, Outlook

CRM (Customer Relation Management)

Azure

Work History

Scrum Master/Agile Coach (remote), 05/2020 to 06/2022

Flexion Inc, - Madison, WI

Act as Agile Scrum master for multiple Scrum teams and ensure that the Scrum team lives by the values and practices of Scrum.

Frequently facilitate cross-functional process and technical design projects that may impact multiple lines of business, accounting, finance, operations, techno

Facilitating scrum ceremonies and coaching teams in best practices and continuous improvement techniques.

Triaging Service now tickets and assisting PO in prioritizing them for the team to work on.

Coaching PO’s and senior leadership on Agile best practices and scrum adoption and its benefits to increase value delivery.

Began a scrum master Co-op and Agile guild to foster and promote agility within the organization.

Introduced pairing and mobbing practices for teams to help boost cycle time and value delivery.

Research, evaluate and recommend solutions for business processes and application enhancements to effectively support business and efficiency goals

Evaluates the Scrum Maturity of the team; coaches the team to achieve higher levels of maturity and at a pace that is sustainable for the organization

Represent teams and prepare sprint reports for stakeholders on overall roadmap delivery and key deliverables.

Used Jira/Rally as the primary tool for documentation and Jira for tracking project milestones and subsequent reporting.

Leveraging Design thinking and lean agile to enable teams deliver quality working software.

Managed release process for teams and represent them during CAB meetings.

Project Manager/Scrum master, 06/2019 to 05/2020

Whirlpool Corporation, - Benton Harbor, MI

Developed strategy and architecture for clients in alignment with business plans

●Served as the tactical point of contact for clients regarding project planning, timeline forecasting, organizing deliverables, relaying meeting minutes, and driving client projects forward

Developed end-user product documentation in an agile environment while meeting 100% of team deadlines

Facilitated Release Planning, Sprint Planning, Backlog Grooming, sprint review and Retrospective meetings.

Researching emerging technologies and current trends to stay knowledgeable in methods that could benefit the Scrum team.

Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners, and Technical Leads within [company name].

Responsible for coaching, maturing, and leading two teams in the scrum framework and Agile process.

Facilitate scrum ceremonies and coach teams in best practices

Facilitated a project kick-off for a new team and equipped them with the necessary training required to be fully Agile.

Coached PO’s who are new to agile on importance of their roles and responsibilities within a team.

Worked with senior management to accurately define goals and objectives for the overall home delivery IT infrastructure.

Led the effort to creating product roadmaps and release plans for key projects within the organization.

Increased the overall performance of teams and improved on delivery and accurate estimation within the Organization.

Used DevOps for infrastructure management and project set up and implementation.

Scrum Master /Consultant, 12/2017 to 04/2019

EQ Health Solutions Inc. – Baton Rouge, LA

Organized and facilitated agile scrum ceremonies, sprint planning, daily stand-ups, sprint reviews, sprint retrospectives and bug triage meetings.

Manage escalation resolution and change control.

Collaborate closely with the Product Owner (PO) with respect to managing the product backlog.

Lead two teams in the scrum process and coached them to be self-organizing and independent.

Helped in developing more trusted and collaborative transparent team environment where problems can be raised without fear of blame or being judged with a complete focus on problem resolution.

Tracked, escalated, and removed impediments daily to allow the team to deliver on committed sprint goals.

Serve as team expert and enforce Capital Finance’s defined agile methodology standards

Facilitated effective communication across teams, product owners and stakeholders.

Worked with product owners to prioritize and validate User Stories.

Helped teams improved velocity by incorporating capacity planning during sprint planning and helping team members improve estimation with planning poker.

Worked with ADM teams to provide continued maintenance and development of bug fixes and patch sets for existing web applications.

Business Analyst/Project Manager 03/2014 to 10/2016

Global Freightage Services Ltd - Douala

Contributed advanced knowledge in formulating systems scope and objectives relative to the organization's business plan and user requirements, process flow definitions and functional specifications.

Served as the main liaison between technical staff and business stakeholders.

Documented digital transformation strategy; current state of the business operations, marketing, sales, support and storing documents in SharePoint.

Recommended operational improvements and established an effective management control and reporting system based on tracking and analysis.

Worked with Management and staff to ensure Projects were carried out following PMP guidelines and established effective execution strategy and alignment.

Increased productivity and overall performance of project delivery and standard and by consequence revenue.

Education

BBA: Accounting, 2010

University of Buea – Cameroon.

Masters: Project Management (MPM), 2013

University of Douala Business College - Cameroon

Certifications

Professional Scrum Master I (PSM I)

Certified Advance SAFe Crum Master

Conflict Resolution Training

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