Finance Manager Customer Service
Resume:
Ivan Gubich
Gilbert, AZ *****
*******@*****.***
Expert sales manager adept at building a customer base to increase revenue and consistently exceed sales targets. Excellent communication skills with ability to build strong relationships and customer satisfaction. A thorough understanding of current market trends and competitors. Authorized to work in the US for any employer
Work Experience
Sales and Finance Manager
Arizona Car Sales - Mesa, AZ
July 2021 to Present
• Develop sales strategies to maximize revenue generation.
• Utilize internal contests to motivate sales staff.
• Maintain optimal automobile inventory to ensure customer needs are met.
• Coach underperforming employees in sales and service techniques.
• Oversee promotional strategies to drive new business. Finance Manager
Surprise Honda - Surprise, AZ
March 2018 to January 2021
Arranged financing and reviewed required documents to determine approval/rejection.
• Tracked daily sales and generated activity and productivity reports.
• Verified customer information, including income information and signature.
• Assisted sales staff in determining available financing options.
• Kept charge-backs at an acceptable level without sacrificing quality. Sales and Finance Manager
Avondale Nissan - Avondale, AZ
March 2016 to January 2018
• Establishes sales quotas for all sales personnel which meet their individual skill levels
• Supervises and runs all operations involving new and used vehicles
• Devises appropriate forecasts
• Stays current with Sales management through skilled use of the appropriate computer systems
• Keeps a balanced new inventory in relation to sales
• Consistently uses established procedures, such as tagging and proper storage, to provide fast and effective handling of warranty items
• Provides for an appealing showroom, set up with vehicles and accessories to draw the interest of customers
• Supervises employees to ensure that facilities are clean and efficient
• Works together with the General Manager to devise monthly and annual goals for the Sales department Sales and Finance Manager
Autonation Nissan - Chandler, AZ
March 2012 to January 2016
Implemented customer satisfaction procedures and dealt with customer issues.
• Trained new sales staff and provided weekly feedback to all staff members.
• Maintained updated database on all available vehicles.
• Worked with customers to arrange for financing options.
• Approved vehicle discounts and promotional efforts.
• Assisted customers and responded to customer questions. Sales and Finance Manager
Ron Tonkin Hyundai Kia - Portland, OR
March 2000 to January 2011
• Develop sales strategies to maximize revenue generation.
• Utilize internal contests to motivate sales staff.
• Maintain optimal automobile inventory to ensure customer needs are met.
• Coach underperforming employees in sales and service techniques.
• Oversee promotional strategies to drive new business. Sales, Finance and Desk Manager
Buff Chrysler Plymouth Dodge Jeep - Newberg, OR
February 1992 to March 2000
• Lead team of senior sales associates by delegating tasks and providing support to employees and clients as necessary.
• Support sales associates daily by advising on company protocols and providing additional contact with clients.
• Increased profits 15 percent over 12 months by creating new incentive program for employees to meet sales goals.
Education
SFCC
Skills
• Insurance Sales
• Sales Management
• Communication skills
• Customer service
• CRM Software
• Sales Support
• Financial Report Writing
• Financial Analysis
Assessments
Sales Skills — Highly Proficient
November 2020
Influencing and negotiating with customers.
Full results: Highly Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Familiar April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Verbal communication — Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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