Customer Service Representative
Resume:
Denise McFerson
Olive Branch, MS *****
**************************@***********.***
A professional environment utilizing excellent interpersonal skills, contributing to positive customer relations, as well as providing career growth and development. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Lead Supervisor
Allied Universal - Memphis, TN
January 2022 to Present
A lead security officer manages the members of a security team assigned to a certain shift. Lead security officers plan, organize, direct, and schedule work. They train personnel and recommend applicants for corrective action and training opportunities.
Customer Service Representative
Advantage Call Center Technologies - Olive Branch, MS July 2016 to February 2022
Responds promptly to customer needs; Maintains confidentiality; Listen to others without interrupting; Speaks clearly and persuasively in positive or negative situations etc. HR Payroll Manager
Nakayla Loving Care
April 2013 to August 2016
Interview with potential employees; Schedule new employee orientation; Creating and maintaining new employee profiles; Accounts Payable; Recruit/New Hire On-Boarding Process; Enter new employees in HR/ Payroll System; Run Nursing and Criminal Background for new hires; Primary liaison between residents, their families and the facility; Provide guided tours of the facility to new and potential residents Unit Secretary-receptionist
Methodist Rehabilitation Hospital - Dallas, TX
February 2008 to July 2016
Provide indirect patient care in the inpatient and outpatient rehab setting; Provide standardized hospitality service to patients and their family members; Prepare and compile medical records for the Rehab Nursing Unit; Oversee that directives from physician and nursing staff are followed through; Participate in performance improvement activities; Prepare medical records for new admission and discharged patients; Delegate appropriate nursing staff to assist patients and physicians as needed; Enter and verify physician and nurse orders for electronic health records Education
High school diploma
LEW WALLACE HIGH SCHOOL - Gary, IN
September 1994 to June 1998
Skills
• Front Office (5 years)
• Guest Service (10+ years) Simple LTC
• Geniuses
• Blue Step
• Microsoft Office
• Paychex
• Kronos
• Ceridian
• 10-Key
• Customer Service
• Recruiting
• Human Resources
• Payroll
• Human Resources Management
• Team Work
• Reliability
• Problem-solving
• Flexibility
• Financial Report Writing
• Employee Orientation
• Benefits Administration
• Workers' Compensation
• Office Management
• Interviewing
• Driving
• Accounts Payable
• Tax Experience
Certifications and Licenses
CPR Certification
BLS Certification?
June 2022 to June 2025
CPR certificate
Contact this candidate