It Help Desk

FRAGYA SINGH

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Kanpur, UP.

(***) 639-***-****

***-**/**/****

IT Help Desk Specialist with 2+ years of hands-on experience delivering technical support, managing IT

operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs

with long-term resolutions to complex IT challenges.

PROFESSIONAL (AEGIS)STARTEK, NOIDA, UP

EXPERIENCE /T Help Desk Specialist, 5 February 2021 ~ 9 May 2022

* Conduct troubleshooting to resolve IT-related and application issues

for 4,000+ users

* Worked on ticketing system to monitor incoming service desk tickets,

track incidents, and troubleshoot issues

+ Working in Escalation department solving higher level cases and

forward to relevant team and AM(Account Manager)

ALLIANZ WORLDWIDE PARTNERS, GURUGRAM, HARYANA

IT Help Desk Specialist, June 2019- Apri 2020

Conduct troubleshooting to resolve IT-related and application issues.

for 2,000+ users

Consistently meet call handling goals by closing an average of 100

calls per day

Handling and Registering the claim settlement of customers.

EDUCATION NARAINA COLLEGE OF ENGINEERING AND TECHNOLOGY, KANPUR, UP_

Bachelors of Technology in Computer Science, June 2019

ADDITIONAL «+ Expert in Microsoft Office (Word, Excel, and PowerPoint).

SKILLS + Experience on Salesforce platform.

Worked on Windows Operating System.

DECLARATION + hereby declare that all the information mentioned above is true to the

best of my knowledge

DATE: (FRAGYA SINGH)

PLACE:

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