Customer Service Support Representative
Resume:
Kathy Kramer
Customer Service
Springfield, MO **803
*********@*****.***
To become part of a team in a challenging and rewarding position with long term potential, which will allow utilization of varied skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support Representative for Smart phones and Mac Computers Concentrix Services USA - Pennsylvania
October 2018 to July 2021
I was a Tier 1 & 2 for IOS, and Mac+(Tier 1) for Macs. I did Technical Support and Customer Service. I worked from home. Virtual position.
Customer Service
Sitel Group
October 2017 to July 2018
Toys "R" Us
Take calls from Toys "R" Us and Babies "R" Us
Intuit, during tax time.
Sears, Protection Agreement Benefit Administrator. Customer Service/AARP
Sykes Enterprises Inc
May 2017 to August 2017
Member questions and Issues as well as signing up for AARP. Customer Service/Call Center
Bass Pro Shops - Springfield, MO
July 2016 to May 2017
Took incoming calls for Customer Service Issues and Catalog Orders Event Specialist
Crossmark - Springfield, MO
November 2015 to July 2016
Specializing in advertising events taking place at Walmart for different brands. By handing out their samples
I am able to use sales techniques to help sell their product. Technical Support, Customer Service
Sutherland Global Services
May 2014 to November 2015
Answer telephone calls for Att Uverse. I handled Technical Support and Customer Service for home phone,
internet, and television.
Customer Service and Sales
Mediacom - Springfield, MO
March 2012 to April 2013
Answer telephone inquiries from prospective, and existing, customers regarding issues with Cable, Internet and Telephone Services offered by Mediacom. Set up new services as requested. Customer Service Representative
Teletech@Home - Springfield, MO
October 2011 to January 2012
Working from home answering incoming calls from customers to help assess their needs utilizing project knowledge to provide appropriate recommendations. Fulfilling orders and generating revenue, through fact
finding, and providing solutions in order to build long-term customer relationships. Owner/Manager
K and K Services - Springfield, MO
February 2004 to May 2011
Cleaning Services - Residential and Commercial
Responsible for all aspects of supervising a cleaning crew of up to 10, all bookkeeping via Quickbooks, and company advertising.
Education
College in English
Missouri State University - Springfield, MO
January 1995 to August 2001
Associates Degree
Ozarks Technical College - Springfield, MO
January 1992 to 1995
Skills
• English
• Technical Support
• iOS
• Troubleshooting
• Mobile Devices
• Help Desk
• Mac OS
• Network Support
• Software Troubleshooting
• Customer service
• Typing
• Desktop Support
• Operating Systems
• Microsoft Windows
• Computer literacy
• Microsoft Word
Assessments
Customer Service Skills — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer focus & orientation — Highly Proficient
August 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate