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Customer Service Support Representative

Springfield, MO
June 27, 2022

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Kathy Kramer

Customer Service

Springfield, MO **803


To become part of a team in a challenging and rewarding position with long term potential, which will allow utilization of varied skills.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technical Support Representative for Smart phones and Mac Computers Concentrix Services USA - Pennsylvania

October 2018 to July 2021

I was a Tier 1 & 2 for IOS, and Mac+(Tier 1) for Macs. I did Technical Support and Customer Service. I worked from home. Virtual position.

Customer Service

Sitel Group

October 2017 to July 2018

Toys "R" Us

Take calls from Toys "R" Us and Babies "R" Us

Intuit, during tax time.

Sears, Protection Agreement Benefit Administrator. Customer Service/AARP

Sykes Enterprises Inc

May 2017 to August 2017

Member questions and Issues as well as signing up for AARP. Customer Service/Call Center

Bass Pro Shops - Springfield, MO

July 2016 to May 2017

Took incoming calls for Customer Service Issues and Catalog Orders Event Specialist

Crossmark - Springfield, MO

November 2015 to July 2016

Specializing in advertising events taking place at Walmart for different brands. By handing out their samples

I am able to use sales techniques to help sell their product. Technical Support, Customer Service

Sutherland Global Services

May 2014 to November 2015

Answer telephone calls for Att Uverse. I handled Technical Support and Customer Service for home phone,

internet, and television.

Customer Service and Sales

Mediacom - Springfield, MO

March 2012 to April 2013

Answer telephone inquiries from prospective, and existing, customers regarding issues with Cable, Internet and Telephone Services offered by Mediacom. Set up new services as requested. Customer Service Representative

Teletech@Home - Springfield, MO

October 2011 to January 2012

Working from home answering incoming calls from customers to help assess their needs utilizing project knowledge to provide appropriate recommendations. Fulfilling orders and generating revenue, through fact

finding, and providing solutions in order to build long-term customer relationships. Owner/Manager

K and K Services - Springfield, MO

February 2004 to May 2011

Cleaning Services - Residential and Commercial

Responsible for all aspects of supervising a cleaning crew of up to 10, all bookkeeping via Quickbooks, and company advertising.


College in English

Missouri State University - Springfield, MO

January 1995 to August 2001

Associates Degree

Ozarks Technical College - Springfield, MO

January 1992 to 1995


• English

• Technical Support

• iOS

• Troubleshooting

• Mobile Devices

• Help Desk

• Mac OS

• Network Support

• Software Troubleshooting

• Customer service

• Typing

• Desktop Support

• Operating Systems

• Microsoft Windows

• Computer literacy

• Microsoft Word


Customer Service Skills — Proficient

August 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer focus & orientation — Highly Proficient

August 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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