Customer Service Data Entry

SUMMARY

SKILLS

EXPERIENCE

SHIRTOR TAYLOR

Columbus, OH 43219 C: 614-***-**** ************@*****.*** Well-organized and knowledgeable able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Customer relations

Process transactions

Process payments

Able to provide customers with a

feeling that makes them

comfortable and trusting

Cash handling

Customer service

Email

Live chat

Phone

Professional telephone voice

Training experience

Data entry

Resolving issues

Payment processing

Documentation and reporting

10/2009 to Current Server

SpaghettiWarehouse Columbus, OH

Greet guest with a smile.

Ensure the guests they were in good hands and on their way for a new and great experience.

By providing efficient service.

Assist with the menu, and answer all questions and concerns. Cash handling Anticipated the needs of my guests and wishing them a great day and a return invitation.

02/2018 to 02/2020 Customer Service Agent

Ann Taylor INC. Westerville, OH

Handle 50+ customer interaction thru phone, email, or live chat a day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction Used proven techniques to increase sales and promote high-value products.

Updated accounts with customers' current personal and purchasing information.

Accurately prepared and processed forms to change customer service levels.

Engaged with customers to understand and resolve issues and answer product questions.

Continuously met or exceeded daily service quality and performance scores.

EDUCATION AND TRAINING

03/2017 to 02/2018 Warehouse Picker

Amazon CMH2 Obetz, OH

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.

Picked items accurately and quickly To ensure the product would arrive to the customer on time and in new condition.

Considered specific product requirements and accessibility when managing and organizing storage areas.

Maintained accurate and current order and shipment forms, inventory documentation and customer records.

2017 Associate of Applied Science: Phlebotomy Larock Healthcare Academy Columbus, OH

2010 Associate of Applied Science

Miami-Jacobs Career College Columbus, OH

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